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- Tasks: Lead the strategy for handling customer complaints and support vulnerable customers.
- Company: A top financial technology company in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working arrangements, and comprehensive benefits.
- Why this job: Make a real difference by supporting customers and mentoring teams in a dynamic environment.
- Qualifications: Experience in telecom complaints and knowledge of Ofcom regulations required.
- Other info: Join a collaborative team dedicated to enhancing customer experiences.
The predicted salary is between 68200 - 84500 £ per year.
A leading financial technology Company in the UK is looking for a Complaints and Vulnerable Customers Lead, to develop strategic delivery for handling customer issues.
Candidates should have significant experience in complaints for a telecom provider and expertise in Ofcom regulations.
The role requires strong mentorship skills to elevate frontline teams and a collaborative approach to problem-solving.
The position offers a competitive salary of £68,200 - £84,500 plus benefits and flexible working arrangements.
Remote Complaints & Vulnerable Customers Lead, Telecoms employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Complaints & Vulnerable Customers Lead, Telecoms
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on Ofcom regulations and common complaints handling scenarios. We want you to be ready to showcase your expertise and how you can elevate frontline teams with your mentorship skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for tailored opportunities that fit your experience in complaints management and vulnerable customer support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
We think you need these skills to ace Remote Complaints & Vulnerable Customers Lead, Telecoms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints specifically within the telecom sector. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in Ofcom regulations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable customers and how your mentorship skills can elevate our frontline teams. Let us know what makes you the perfect fit for this role.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love a collaborative approach, so share any experiences where you worked with others to find effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Monzo Bank
✨Know Your Stuff
Make sure you brush up on your knowledge of Ofcom regulations and the telecom industry. Being able to discuss specific complaints handling strategies and how they align with these regulations will show that you're not just familiar, but an expert in the field.
✨Showcase Your Mentorship Skills
Prepare examples of how you've successfully mentored teams in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will demonstrate your ability to elevate frontline teams effectively.
✨Collaborative Problem-Solving
Be ready to discuss how you approach problem-solving in a team setting. Share examples of how you've worked collaboratively to resolve complex customer issues, highlighting your communication skills and ability to bring people together.
✨Flexibility and Adaptability
Since the role offers flexible working arrangements, be prepared to talk about how you manage your time and adapt to changing circumstances. Share instances where you've successfully navigated challenges while maintaining high standards in customer service.
