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For Companies At a Glance
- Tasks: Help customers with their data rights and ensure regulatory compliance.
- Company: Join Monzo, a forward-thinking bank revolutionising the way we manage money.
- Benefits: Competitive salary, flexible hours, learning budget, and birthday time off.
- Why this job: Make a real difference in customers' lives while working in a supportive team.
- Qualifications: Experience in a regulatory environment and strong communication skills.
- Other info: Embrace diversity and grow your career in an inclusive workplace.
The predicted salary is between 21000 - 26000 £ per year.
Overview
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products – we want to solve problems and change lives through Monzo. Hear from our UK team about what it\’s like working at Monzo.
Remote UK | £24,750 – £29,625 depending on experience and interview performance – Benefits. This is for both permanent and fixed term contract positions (length still TBC). There is no set closing date for applications; we will only close when we receive a sufficient amount.
The Role
Our Regulatory Team is a strong, close-knit team responsible for writing, reviewing and sending DSARs to our customers, and ensuring customers have their bank statements when they close their account (CMA). They also look after every aspect of regulatory processes, such as Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.
What Your Week Might Look Like
- Extracting data from our internal systems to complete requests in line with ICO requirements.
- Processing requests from closed account holders for bank statements in line with CMA requirements.
- Working through Right to Erasure requests where customers have requested data we hold to be deleted.
- Working across multiple systems including G-Suite to support our customers and the business.
- Triaging, tagging, responding to and resolving e-mail queries relating to data.
- Helping customers troubleshoot issues relating to their requests.
- Taking escalations from other COps across the business around regulatory processes.
- Speaking to customers/third parties (solicitors, law firms, etc) about their requests over the phone, via e-mail and through our in-app chat.
- Ensuring processes are correctly followed for regulatory compliance.
- Improving our processes with great feedback.
We’d love to hear from you if…
- You’re experienced in working in a regulatory environment in a bank.
- You have an incredible eye for detail.
- You have excellent written & verbal communication skills.
- You’re up to date on regulatory processes (you know what DSAR and CMA stand for and what they mean to a regulated bank).
- You’re able to meticulously go through long processes whilst staying motivated.
- You’re comfortable making calls to customers.
- You’re enthusiastic about helping customers with their data rights and learning more about data rights yourself.
- You work well independently and can be collaborative in a wider team.
- You work well to tight deadlines.
- You live Monzo’s core values every day.
What’s In It For You
£24,750 – £29,625 plus share options. We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits.
The application journey has 2 key steps
- Application
- 1 hour interview with a couple of team managers from our Regs team
This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran status, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don\\\’t need full or birth names at application stage.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Banking
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Regulatory Customer Service Adviser employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Customer Service Adviser
✨Tip Number 1
Get to know Monzo's mission and values inside out. When you’re chatting with the team, show them you’re not just another candidate but someone who genuinely believes in making money work for everyone. It’ll help you stand out!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and their data rights, being clear and confident in your conversations is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you’re engaged and eager to learn more about the regulatory processes. Plus, it gives you a chance to clarify anything you’re unsure about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Let’s make this happen together!
We think you need these skills to ace Regulatory Customer Service Adviser
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission at Monzo.
Tailor Your Application: Make sure to customise your application to highlight your experience in regulatory environments. Use specific examples that demonstrate your attention to detail and communication skills, as these are key for the Regulatory Customer Service Adviser role.
Show Your Knowledge: Familiarise yourself with terms like DSAR and CMA, and mention them in your application. This shows us that you’re not just applying randomly, but that you understand the regulatory landscape we operate in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Monzo Bank
✨Know Your Regulatory Stuff
Make sure you brush up on your knowledge of regulatory processes, especially DSAR and CMA. Being able to explain these concepts clearly will show that you’re not just familiar with the terms but understand their importance in a banking context.
✨Show Off Your Attention to Detail
Since this role requires meticulous attention to detail, prepare examples from your past experiences where you’ve successfully managed complex data or regulatory tasks. Highlight how your careful approach led to positive outcomes.
✨Practice Your Communication Skills
You’ll need to communicate effectively with customers and third parties, so practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you explain regulatory processes to someone unfamiliar with them.
✨Demonstrate Your Customer-Centric Mindset
Monzo is all about solving problems for customers, so be ready to discuss how you’ve gone above and beyond to help customers in previous roles. Share specific stories that showcase your enthusiasm for customer service and your commitment to their data rights.