At a Glance
- Tasks: Help customers with their data rights and ensure regulatory compliance.
- Company: Join Monzo, a forward-thinking bank revolutionising the way we manage money.
- Benefits: Competitive salary, flexible hours, learning budget, and birthday time off.
- Other info: Embrace diversity and grow your career in an inclusive workplace.
- Why this job: Make a real difference in customers' lives while working in a supportive team.
- Qualifications: Experience in a regulatory environment and strong communication skills.
The predicted salary is between 21000 - 26000 £ per year.
Overview
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We’re not about selling products - we want to solve problems and change lives through Monzo. Hear from our UK team about what it\'s like working at Monzo.
Remote UK | £24,750 - £29,625 depending on experience and interview performance - Benefits. This is for both permanent and fixed term contract positions (length still TBC). There is no set closing date for applications; we will only close when we receive a sufficient amount.
The Role
Our Regulatory Team is a strong, close-knit team responsible for writing, reviewing and sending DSARs to our customers, and ensuring customers have their bank statements when they close their account (CMA). They also look after every aspect of regulatory processes, such as Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.
What Your Week Might Look Like
- Extracting data from our internal systems to complete requests in line with ICO requirements.
- Processing requests from closed account holders for bank statements in line with CMA requirements.
- Working through Right to Erasure requests where customers have requested data we hold to be deleted.
- Working across multiple systems including G-Suite to support our customers and the business.
- Triaging, tagging, responding to and resolving e-mail queries relating to data.
- Helping customers troubleshoot issues relating to their requests.
- Taking escalations from other COps across the business around regulatory processes.
- Speaking to customers/third parties (solicitors, law firms, etc) about their requests over the phone, via e-mail and through our in-app chat.
- Ensuring processes are correctly followed for regulatory compliance.
- Improving our processes with great feedback.
We’d love to hear from you if…
- You’re experienced in working in a regulatory environment in a bank.
- You have an incredible eye for detail.
- You have excellent written & verbal communication skills.
- You’re up to date on regulatory processes (you know what DSAR and CMA stand for and what they mean to a regulated bank).
- You’re able to meticulously go through long processes whilst staying motivated.
- You’re comfortable making calls to customers.
- You’re enthusiastic about helping customers with their data rights and learning more about data rights yourself.
- You work well independently and can be collaborative in a wider team.
- You work well to tight deadlines.
- You live Monzo’s core values every day.
What’s In It For You
£24,750 - £29,625 plus share options. We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits.
The application journey has 2 key steps
- Application
- 1 hour interview with a couple of team managers from our Regs team
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran status, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don\\\'t need full or birth names at application stage.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Banking
Referrals increase your chances of interviewing at Monzo Bank by 2x
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Regulatory Customer Service Adviser in London employer: Monzo Bank
Monzo is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside a generous learning budget to support your professional development. With a flexible work culture that values diversity and inclusion, employees can thrive in a supportive environment while contributing to our mission of making money work for everyone. Located in London, Monzo provides unique opportunities to engage with customers and make a real impact in the banking sector, all while enjoying benefits like guaranteed time off on your birthday and a fully remote work setup.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Customer Service Adviser in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Monzo Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Regulatory Customer Service Adviser in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Monzo Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Monzo Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Monzo Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Monzo Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Monzo Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Monzo Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
