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- Tasks: Lead product strategy to enhance customer support and drive innovation at Monzo.
- Company: Monzo Bank is revolutionising banking, making money work for everyone with innovative solutions.
- Benefits: Enjoy a competitive salary, stock options, flexible working hours, and a ÂŁ1,000 learning budget.
- Why this job: Join a mission-driven team focused on solving real problems and creating delightful customer experiences.
- Qualifications: Experience in product management with a track record of driving growth and innovation.
- Other info: Remote work options available; diversity and inclusion are core values at Monzo.
The predicted salary is between 68000 - 81000 ÂŁ per year.
Join to apply for the Product Manager, Ops role at Monzo Bank
Join to apply for the Product Manager, Ops role at Monzo Bank
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo ️
Hear from our UK team about what it\’s like working at Monzo
Product Manager, Ops
London or Remote in the UK | ÂŁ80,000-ÂŁ95,000 plus stock options & Benefits | Product at Monzo | Hear from the team
As a Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo’s award-winning customer support. As a member of Monzo’s product team, you’ll be responsible for supporting the strategy and setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You’ll partner closely with leaders in Product, Engineering, Data, and Design to help shape Monzo’s product strategy for Customer Support and drive innovation within the team. We’re now gearing up for our next phase of growth, from 10 million to 20 million customers.
Our Mission: The Operations team is on a mission to deliver an effortless experience for everyone – helping Monzo deliver on its mission of making money work for everyone.
Our Strategy
- We enable the efficient growth of the company creating and revising the operating model and systems that scale as Monzo grows, that give us repeatability and flexibility and allows us to safely diversify into new products and locations
- We obsess over customer service experience and good customer outcomes that add value to the business and helps us to improve customer loyalty as we grow
- We build lean, tech-led servicing experiences, first
What You’ll Be Working On
As a Product Manager for our Ops team, you’ll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and scalability.
That Means You’ll
- Lead product strategy for your area, balancing work to create long-term growth and engagement, and work to hit short-term targets.
- Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities.
- Create delightful experiences that solve user needs and pain points.
- Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant
- Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
You Should Apply If
- You’ve shipped world-class products at a fast growing company.
- You have a track record of leading the development of market-leading value propositions that drive significant growth at scale.
- You\’re data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation.
- You can work effectively with a diverse range of people and working styles – spanning engineering, design, data, user research, marketing, legal and compliance – to get stuff done.
- You’re able to motivate, energise and inspire people towards a common goal.
- You’re passionate about building value for customers and not just achieving business results.
- You’re intellectually honest about your work\’s performance, continually striving for improvement.
- You can systematically break down and solve complex problems.
- You’re able to make good decisions in complex situations where there’s often no “right answer”.
- You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
- You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
- You’re excited by what we’re doing at Monzo and the problems inherent to Customer Support Operations
The Interview Process
Our interview process involves 4 main stages:
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
- A final stage with a Director or VP within the Product team
Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
What’s In It For You
ÂŁ80,000-ÂŁ95,000 plus stock options & benefits
️ We can help you relocate to the UK
We can sponsor visas.
This role can be based in our London office, but we\’re open to distributed working within the UK (with ad hoc – at least monthly – meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of ÂŁ1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
If you prefer to work part-time, we\’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance.
#NG-LinkedIn
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don\’t need full or birth names at application stage
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Banking
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Product Manager, Ops employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Ops
✨Tip Number 1
Familiarise yourself with Monzo's mission and values. Understanding their commitment to making money work for everyone will help you align your answers during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Prepare to discuss your experience in leading cross-functional teams. Highlight specific examples where you've successfully collaborated with engineering, design, and data teams to deliver impactful products, as this is crucial for the Product Manager role.
✨Tip Number 3
Showcase your data-driven decision-making skills. Be ready to share instances where you've used data to inform product strategy or improve customer experiences, as this aligns with Monzo's focus on optimisation and experimentation.
✨Tip Number 4
Research current trends in customer support operations within the banking sector. Being knowledgeable about industry challenges and innovations will allow you to engage in meaningful discussions during your interviews and show your proactive approach.
We think you need these skills to ace Product Manager, Ops
Some tips for your application 🫡
Understand Monzo's Mission: Before applying, take some time to understand Monzo's mission of making money work for everyone. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in product management, particularly in operations. Use specific examples of how you've led initiatives that improved customer experiences or drove growth.
Showcase Data-Driven Decision Making: Monzo values data-driven approaches. Include examples in your application where you've used data to inform product decisions or optimise processes, demonstrating your analytical skills.
Tailor Your Application: Customise your CV and cover letter for the Product Manager, Ops role. Address the specific responsibilities mentioned in the job description and explain how your skills and experiences make you a perfect fit for the position.
How to prepare for a job interview at Monzo Bank
✨Understand Monzo's Mission
Before your interview, make sure you fully grasp Monzo's mission to make money work for everyone. Be prepared to discuss how your experience aligns with this vision and how you can contribute to enhancing customer support.
✨Showcase Your Data-Driven Approach
As a Product Manager, being data-driven is crucial. Prepare examples of how you've used data to inform product decisions or improve customer experiences in previous roles. This will demonstrate your ability to make informed choices that drive growth.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of specific instances where you've successfully collaborated with engineering, design, or marketing. Highlight your communication skills and how you inspire others towards a common goal.
✨Be Ready for Problem-Solving Scenarios
Expect to face complex problem-solving questions during the interview. Practice breaking down problems systematically and articulating your thought process. This will showcase your analytical skills and ability to navigate challenging situations.
