At a Glance
- Tasks: Lead the strategy for Flex and unlock new commercial opportunities.
- Company: Join a dynamic fintech company focused on innovation and customer experience.
- Benefits: Competitive salary, stock options, flexible working hours, and a £1,000 learning budget.
- Other info: Opportunity for relocation to the UK and open to distributed working.
- Why this job: Make a real impact on product growth while championing customer needs.
- Qualifications: Experience in lending or credit products with strong commercial instincts.
The predicted salary is between 80000 - 100000 £ per year.
We’re looking for a Product Director to lead Flex into its next phase of growth. This high-impact, deeply commercial role sits at the intersection of product and credit.
What You’ll Be Working On
- Set the strategy for Flex
- Set direction for one of Monzo’s most important revenue-driving products
- Identify and unlock new commercial opportunities across customer segments
- Navigate complex trade-offs between growth, risk, and customer outcomes
- Drive commercial performance
- Work closely with Credit teams to shape propositions across multiple risk segments and cohorts
- Interrogate performance deeply—from unit economics to long-term profitability curves
- Identify and drive new commercial opportunities
- Champion the customer
- Ensure Flex remains rooted in strong customer outcomes, not just revenue
- Push for simple, transparent, and delightful experiences
- Advocate for customer experience alongside commercial outcomes
- Build and lead a high-performing team
- Manage and develop a team of Product Managers
- Deliver multiple high-impact initiatives through your direct reports
- Raise the bar on product thinking and foster a culture of high standard and high velocity
What We’re Looking For
- Commercial Thinking
- Strong commercial instinct — you think in terms of trade-offs, economics, and outcomes
- Comfortable operating in complex environments (e.g. multiple segments and cohorts with different commercials)
- Able to engage deeply with Credit and Data partners
- Experience in lending, credit cards, or adjacent borrowing products
- Consumer Focus
- You start with the customer and never lose track of their needs
- You’re willing to challenge revenue-driven decisions when they conflict with good customer outcomes
- You have strong product taste and care deeply about experience quality
- Execution & Leadership
- Proven ability to deliver in fast-paced environments with multiple workstreams
- Comfortable going deep in the detail while leading through others
- Strong cross-functional leadership across technical, credit, and governance stakeholders
What’s In It For You
- Base salary dependent upon experience + Stock Options + Benefits
- We can help you relocate to the UK
- We can sponsor visas
- This role can be based in our London office, but we’re open to distributed working within the UK (with ad-hoc meetings in London)
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
- Learning budget of £1,000 a year for books, training courses, and conferences
Equal Opportunities
We’re an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
Product Director, Flex (Borrowing) employer: Monzo Bank
Monzo Bank is an exceptional employer that champions flexibility and inclusivity, making it an ideal workplace for those seeking a high-impact role in London. With a strong focus on employee growth, Monzo offers competitive salaries, performance-related incentives, and a collaborative culture that empowers individuals to drive strategic initiatives and tackle complex challenges. Join a team where your contributions are valued, and you can thrive in a supportive environment that embraces diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Director, Flex (Borrowing)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Monzo or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the product landscape. Dive deep into Flex and its competitors. Knowing the ins and outs will help you showcase your commercial thinking and consumer focus during the chat.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built and led teams in the past. Highlighting your ability to drive high-impact initiatives will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Director, Flex (Borrowing)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Director role. Highlight your experience in commercial thinking and customer focus, as these are key for us at StudySmarter. Show us how your background aligns with what we’re looking for!
Showcase Your Leadership Skills:We want to see your ability to lead and develop teams. Share examples of how you've managed high-performing teams and delivered impactful initiatives. This will help us understand your execution and leadership style.
Demonstrate Your Commercial Acumen:Since this role is all about navigating trade-offs and driving commercial performance, make sure to include specific examples of how you've identified and unlocked new opportunities in previous roles. We love seeing that strong commercial instinct!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you’d be a great fit for us.
How to prepare for a job interview at Monzo Bank
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Flex and its role within the company. Familiarise yourself with its current strategy, customer segments, and any recent developments. This will help you speak confidently about how you can contribute to its growth.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience with trade-offs between growth, risk, and customer outcomes. Think of specific examples where you've successfully navigated complex commercial environments, especially in lending or credit products. This will show that you have the strong commercial instinct they’re looking for.
✨Champion the Customer Experience
Showcase your consumer focus by discussing how you've prioritised customer needs in past roles. Be ready to challenge revenue-driven decisions that conflict with good customer outcomes. This will highlight your commitment to delivering delightful experiences while driving commercial performance.
✨Lead with Impact
Prepare to share your leadership style and how you've built high-performing teams in fast-paced environments. Discuss your approach to managing multiple workstreams and cross-functional collaboration. This will demonstrate your ability to execute effectively while leading through others.
