Policy Adviser (Temporary) in London

We're waving goodbye to the complicated and confusing ways of traditional banking.
As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We're not about selling products - we want to solve problems and change lives through Monzo ðLondon/Cardiff/UK Remote | ð34,000 - 46,000 + Incentive Awards tied to your performance + BenefitsOur Employee Relations teamWe're looking for an experienced Employee Relations Advisor to join our Employee Relations team and help us create fair, consistent and genuinely positive people experiences across Monzo.
You'll partner closely with managers, People Partners and teams across the wider People Collective, providing specialist advice on complex and higher-risk employee relations matters across our global locations, specifically the UK and EU.You'll help managers navigate difficult situations with clarity, empathy and confidence, balancing employment law and risk with what's fair, practical and right for Monzo and our people.
Experience supporting Employee Relations at a Global scale is particularly important for this role, alongside an understanding of how ER approaches need to flex across different jurisdictions, cultures and legal frameworks.
You'll also be an escalation point for more complex ER matters, coach others to build their confidence and judgement, and contribute to projects that improve how we approach Employee Relations across Monzo.

You'll partner with managers and People Partners on complex, sensitive and higher-risk ER matters, giving clear, pragmatic advice and helping them reach fair and consistent outcomes.
You'll adapt your advice to different employment landscapes, taking account of local employment law, regulatory requirements, culture and established practices. You'll independently support matters across performance, conduct, grievances, absence, capability, organisational change and other complex workplace issues, including situations where there isn't an obvious answer.
Helping managers own their decisions: You'll support ER colleagues with more complex or ambiguous cases, helping them think through risk, options and the best way forward rather than simply giving them the answer.
You'll coach and mentor less experienced ER colleagues, sharing your knowledge and helping them develop their judgement, confidence and independence.
Supporting employment disputes and litigation: You'll support ACAS Early Conciliation, Employment Tribunal claims and other employment-related disputes, partnering closely with Legal, external counsel and other teams where needed.
Keeping our ER foundations strong: You'll make sure ER matters are properly documented and managed through our case management systems, with high standards of confidentiality, accuracy and data quality.
Turning data into action: You'll use ER and wider People data to spot trends, themes and emerging risks, getting underneath what's driving them and turning those insights into practical recommendations.
Making our policies and processes better: You'll help design, review and improve People policies, processes and ER frameworks so they're easy to use, fit for purpose and work across the different jurisdictions in which we operate.
Building manager confidence: You'll design and deliver training, knowledge shares and other interventions that help managers handle people matters confidently and consistently.
You'll stay curious about developments in employment law, case law, regulation and ER practice across our global footprint, particularly Spain, helping us understand what they mean for Monzo and what we might need to do differently.
You'll lead and contribute to ER and wider People Collective projects, taking ownership from idea through to implementation and looking for ways we can make our ER approach simpler, stronger and more scalable.

You're an experienced Employee Relations specialist with strong practical knowledge of employment law and ER best practice, including experience supporting ACAS Early Conciliation and/or Employment Tribunal claims.
You're confident independently managing complex, sensitive and higher-risk ER matters, using sound judgement to balance legal and ER risk with fairness and practical business considerations.
You've worked in a global or multi-jurisdictional ER environment and understand how to adapt your approach to different local employment laws, regulations, cultures and employment practices, including when to seek specialist local advice.
You're comfortable challenging, influencing and building trusted relationships with managers and senior stakeholders, combining empathy and diplomacy with appropriate challenge.
You enjoy coaching and developing others, helping managers and colleagues build their own confidence and judgement rather than simply giving them the answer.
You're proactive and comfortable with ambiguity — you spot problems, risks and opportunities, get to the root of them and take ownership of finding practical solutions.
You're comfortable using data and insights to identify trends, understand what's driving ER activity and spot opportunities to improve how we do things.
Are CIPD qualified or have another relevant employment law or HR qualification.
Have designed or implemented ER policies, frameworks, training or broader People ð What's in it for youð 34,000 - 46,000 Incentive Awards tied to your performance.ðThis role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. ð 1,000 learning budget each year to use on books, training courses and conferences.ð¡ We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
ð The application journey has 2 key stepsRecruiter CallRole Specific and Behavioural InterviewsThis process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. Please submit your application as soon as possible to make sure you don't miss out.#LI-DH1 #LI-REMOTEEqual opportunities for everyoneDiversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.