Lead Product Manager in London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Our Mobile team at Monzo believes managing your mobile plan should feel as simple and transparent as managing your money. With Monzo Mobile, we’re bringing that experience to connectivity, helping customers stay connected with a product that feels intuitive, flexible and genuinely useful. We’ve launched our mobile offering and are now focused on the next phase of growth. That means reaching more customers, improving how they discover and engage with Monzo Mobile, and exploring how we can serve broader connectivity needs over time.

You’ll play a key role by:

• Setting the product strategy for Monzo Mobile, identifying where we can win in connectivity and translating that into clear priorities, bets and trade-offs.
• Owning growth and business performance for the area, using customer, market and data insight to drive adoption, engagement and retention.
• Leading multiple workstreams across the product area, ensuring teams are focused on the highest-impact opportunities and that short-term delivery ladders up to longer-term goals.
• Partnering closely with Marketing, Operations and Customer Experience to improve the end-to-end customer journey and ensure the product scales effectively.
• Building a strong understanding of the commercial drivers of the business to inform investment decisions, prioritisation and partner choices.
• Working with external partners where needed to improve customer experience, delivery outcomes and commercial effectiveness.
• Influencing senior stakeholders across Monzo and aligning adjacent teams around a coherent vision for the space.
• Coaching and raising the bar for product thinking, execution and decision-making across the team.

We’d love to hear from you if:

• You’ve led and scaled consumer digital products or product areas with meaningful customer and business impact.
• You’re able to set strategy in ambiguous spaces and translate it into clear execution plans.
• You’re highly analytical and comfortable using data to identify opportunities, make decisions and measure impact.
• You’re commercially minded and can balance customer value with business outcomes.
• You’re excellent at influencing senior stakeholders and aligning multiple teams behind a shared direction.
• You care deeply about customer experience and know how to make complex products feel simple.
• You’ve led large, cross-functional initiatives and are comfortable operating across product, marketing, operations and technology.
• You’re thoughtful, low-ego and excited by what we’re building at Monzo.

What’s in it for you:

• £120,000 - £140,000 range
• Incentive Awards tied to your performance.
• We’ll help you relocate to the UK.
• We can sponsor your visa.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!

The application journey has 4 key steps:

• Recruiter Call
• Initial Call with Hiring Manager
• Final Loop, consisting of 3 hour-long interviews to assess Project Walkthrough, Case Study and Leadership.

Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.