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- Tasks: Lead exciting change initiatives in Financial Crime, Fraud, and Disputes.
- Company: Join a forward-thinking bank revolutionising the way money works for everyone.
- Benefits: Enjoy a competitive salary, flexible hours, and a £1,000 learning budget.
- Why this job: Make a real impact by shaping solutions that enhance customer experience and efficiency.
- Qualifications: Experience in leading complex change initiatives and strong communication skills.
- Other info: Work remotely or from London/Cardiff in a dynamic, collaborative environment.
The predicted salary is between 50200 - 64500 £ per year.
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards and more. Our customers can also save, invest and combine their pensions with us.
Key responsibilities
- Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes.
- Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency.
- Acting as a trusted advisor in product and risk forums, influencing decisions with a customer‑first, risk‑aware mindset.
- Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption.
- Monitoring performance post‑launch, resolving issues and continuously improving processes and tooling.
- Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements.
- Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team.
What we’re looking for
- You’ve led complex change initiatives in Financial Crime, Fraud or Disputes.
- You’re comfortable managing multiple workstreams and navigating ambiguity with confidence.
- You take ownership, make sound decisions and stay calm under pressure.
- You communicate clearly and can influence and challenge stakeholders at all levels.
- You’re equally comfortable thinking strategically and getting into the detail when needed.
- You use data and insights to inform decisions and drive continuous improvement.
- You enjoy working collaboratively in a fast‑paced, evolving environment.
Location: London, Cardiff, or Remote (UK). Salary: £50,200 – £64,500 + incentive awards tied to performance. Other benefits include a £1,000 learning budget, flexible working hours, home‑office setup with MacBook, and a comprehensive benefits package.
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.
Lead Change Partner, FinCrime Fraud and Disputes in London employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Change Partner, FinCrime Fraud and Disputes in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your experience aligns with their mission. Practice common interview questions and think about how you can demonstrate your skills in Financial Crime, Fraud, and Disputes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the specific role and showcasing your unique skills and experiences.
We think you need these skills to ace Lead Change Partner, FinCrime Fraud and Disputes in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading change initiatives, especially in Financial Crime, Fraud, or Disputes. We want to see how your skills align with our mission to simplify banking!
Showcase Your Communication Skills: Since you'll be influencing stakeholders at all levels, it's crucial to demonstrate your clear communication style. Use examples in your application that show how you've successfully navigated complex discussions in the past.
Highlight Data-Driven Decisions: We love candidates who use data and insights to inform their decisions. Include specific instances where you've used data to drive improvements or optimise processes in your previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Monzo Bank
✨Know Your Change Initiatives
Make sure you can discuss your experience with leading complex change initiatives in Financial Crime, Fraud, or Disputes. Prepare specific examples that highlight your role, the challenges faced, and the outcomes achieved. This will show your depth of knowledge and ability to drive change.
✨Master Stakeholder Communication
Since you'll be influencing decisions at various levels, practice articulating your thoughts clearly and confidently. Think about how you can tailor your communication style to different stakeholders, ensuring you can challenge and influence effectively while keeping a customer-first mindset.
✨Data-Driven Decision Making
Brush up on how you've used data and insights to inform your decisions in past roles. Be ready to discuss specific metrics or feedback you've leveraged to optimise processes. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Embrace Ambiguity
Prepare to share instances where you've successfully navigated ambiguity and managed multiple workstreams. Highlight your strategies for staying calm under pressure and making sound decisions, as this is crucial for the fast-paced environment they operate in.