Credit Risk Director, Flex Portfolio Management in London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16‑17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award‑winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo.

Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel‑good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we’re reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we’re expanding our team to support our future growth ambitions. We’re looking for a Director to lead the credit strategy for existing Flex customers. You will lead the team responsible for building a broad set of credit risk, pricing, engagement and retention strategies as the portfolio grows and diversifies.

Our credit teams are part of our Data Discipline which drives a strong culture of data‑driven decision making across the whole company. We’re great believers in powerful, real‑time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day‑to‑day data‑driven decisions are covered by self‑serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses. Join a team where your ideas can rapidly transform into reality, leveraging our cutting‑edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists, etc. This enables us to solve customer problems in a fast paced and innovative way.

How You’ll Contribute

• Lead and grow a team that will build and evolve a broad range of customer management strategies for our rapidly growing and increasingly diverse Flex portfolio.
• Work closely with squad leadership to develop and execute an ambitious growth strategy for Flex.
• Design best in class monitoring and reporting capabilities to understand and forecast performance in a rapidly changing portfolio.
• Partner closely with key stakeholders including Capital, Impairments and Forecasting, Financial Health (Collections and Recoveries), Fraud, Finance and Second Line Credit Oversight.
• Oversee the development and maintenance of the NPV models and affordability strategies that underpin the underwriting decisions for existing Flex customers.
• Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely.
• Collaborate with the Machine learning team to maximise value from our internal and external data through cutting‑edge ML models.
• Be a member of the Borrowing Credit Leadership team which drives our vision to build a best in class credit function.

You Should Apply If

• You have multiple years of experience in unsecured lending, especially credit cards.
• You’re as comfortable getting hands‑on as well as taking a step back and thinking strategically and proactively identifying opportunities.
• You have a working understanding of the regulations that apply to lending in the UK.
• You have experience working at banks with growing lending portfolios.
• You have track record leading analytical teams.
• You are a clear and precise communicator, able to cut through complex problems and articulate decision points for our executive team.
• You are comfortable working in a fast‑moving and changing company.
• (Ideally) you have working knowledge of SQL and Python.

What’s In It For You

• We can help you relocate to the UK.
• We can sponsor visas.
• This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences.
• And much more, see our full list of benefits here.

The Interview Process

• Recruiter call.
• Initial call with the hiring manager.
• Final loop of interviews meeting the team.

This process should take around 3‑4 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.