At a Glance
- Tasks: Lead exciting change initiatives in Financial Crime, Fraud, and Disputes.
- Company: Join a forward-thinking bank revolutionising the way money works for everyone.
- Benefits: Enjoy a competitive salary, flexible hours, and a £1,000 learning budget.
- Other info: Work remotely or from London/Cardiff in a dynamic, collaborative environment.
- Why this job: Make a real impact while shaping solutions that enhance customer experience.
- Qualifications: Experience in leading complex change initiatives and strong communication skills.
The predicted salary is between 50200 - 64500 £ per year.
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards and more. Our customers can also save, invest and combine their pensions with us.
Key responsibilities
- Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes.
- Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency.
- Acting as a trusted advisor in product and risk forums, influencing decisions with a customer‑first, risk‑aware mindset.
- Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption.
- Monitoring performance post‑launch, resolving issues and continuously improving processes and tooling.
- Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements.
- Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team.
What we’re looking for
- You’ve led complex change initiatives in Financial Crime, Fraud or Disputes.
- You’re comfortable managing multiple workstreams and navigating ambiguity with confidence.
- You take ownership, make sound decisions and stay calm under pressure.
- You communicate clearly and can influence and challenge stakeholders at all levels.
- You’re equally comfortable thinking strategically and getting into the detail when needed.
- You use data and insights to inform decisions and drive continuous improvement.
- You enjoy working collaboratively in a fast‑paced, evolving environment.
Location: London, Cardiff, or Remote (UK). Salary: £50,200 – £64,500 + incentive awards tied to performance. Other benefits include a £1,000 learning budget, flexible working hours, home‑office setup with MacBook, and a comprehensive benefits package.
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.
Lead Change Partner, FinCrime Fraud and Disputes employer: Monzo Bank
As a Lead Change Partner at our innovative financial services company, you'll be part of a dynamic team dedicated to transforming banking for everyone. We pride ourselves on a collaborative work culture that fosters employee growth through a generous learning budget and flexible working arrangements, ensuring you can thrive both personally and professionally. With a focus on meaningful change initiatives in Financial Crime, Fraud, and Disputes, you'll have the opportunity to make a real impact while enjoying a comprehensive benefits package in a vibrant location like London or Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Change Partner, FinCrime Fraud and Disputes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your experience aligns with their mission. Practise common interview questions and think about how you can demonstrate your skills in Financial Crime, Fraud, and Disputes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who take initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make a difference in the world of banking.
We think you need these skills to ace Lead Change Partner, FinCrime Fraud and Disputes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading change initiatives, especially in Financial Crime, Fraud, or Disputes. We want to see how your skills align with our mission to simplify banking!
Showcase Your Communication Skills:Since you'll be influencing stakeholders at all levels, it's crucial to demonstrate your clear communication style. Use examples in your application that show how you've effectively communicated complex ideas in the past.
Highlight Data-Driven Decisions:We love candidates who use data and insights to inform their decisions. Include specific instances where you've used data to drive improvements or optimise processes in your previous roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Monzo Bank
✨Know Your Change Initiatives
Make sure you can discuss your experience with leading complex change initiatives in Financial Crime, Fraud, or Disputes. Be ready to share specific examples of how you've navigated ambiguity and managed multiple workstreams successfully.
✨Communicate Like a Pro
Practice clear and concise communication. You’ll need to influence and challenge stakeholders at all levels, so think about how you can articulate your ideas effectively. Role-play potential scenarios with a friend to build confidence.
✨Data-Driven Decision Making
Brush up on how you use data and insights to inform your decisions. Be prepared to discuss specific instances where data has led to operational improvements or optimisations in your previous roles.
✨Show Your Collaborative Spirit
Highlight your ability to work collaboratively in fast-paced environments. Think of examples where you’ve partnered with different teams, like Product, Risk, or Technology, to drive successful change initiatives.
