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- Tasks: Lead a team of investigators tackling insider fraud and drive their professional growth.
- Company: Join Monzo Bank, a revolutionary force in making banking simple and accessible for everyone.
- Benefits: Enjoy flexible working hours, a £1,000 learning budget, and share options worth £50,000.
- Why this job: Be part of a mission-driven team that values empathy, performance, and continuous improvement.
- Qualifications: Deep management experience in investigations and knowledge of financial crime trends required.
- Other info: Monzo prioritises diversity and inclusion, ensuring a supportive environment for all employees.
The predicted salary is between 40000 - 50000 £ per year.
Investigations Manager, Special Investigations Squad
Join to apply for the Investigations Manager, Special Investigations Squad role at Monzo Bank
Investigations Manager, Special Investigations Squad
Join to apply for the Investigations Manager, Special Investigations Squad role at Monzo Bank
Get AI-powered advice on this job and more exclusive features.
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo ️
Hear from our UK team about what it\’s like working at Monzo
UK Remote | £47,600 – £60,200 + Benefits | Hear from the team
Our Special Investigations team
We’re looking for an Investigation Manager to join Monzo’s Financial Crime Operations (Ops) Special Investigations team.
You will manage approximately 4 investigators focused on investigating insiders.
As an Investigation Manager, you will be responsible for managing the personal and professional development of your team members, providing technical coaching on investigations, driving exceptional individual and collective performance, guiding individuals through hard times and celebrating their successes.
You’ll hold regular meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their roles. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding up to Fraud Risk, to ensure we continue to improve on our processes and protect Monzo.
You’ll play a key role by…
- Making sure investigations are conducted fairly and properly.
- Managing risks and making sure correct and consistent outcomes are being reached.
- Managing the personal & professional development of approximately 4 Senior Fraud Investigators.
- Fostering an empathetic, high-performance culture in the team.
- Providing technical coaching, feedback, and advice relating to insider investigations.
- Analysing and driving improvement in team performance, and reporting relevant insights.
- Monitoring and maintaining service level adherence on the work completed by the team.
- Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
- Communicating and embedding change within the team.
- Working collaboratively with the People and Security team to make sure the right decisions are made.
- Contributing to a strong control environment by minimising breaches and risk events.
- Supporting the team in building out our processes and guidance to ensure continuous improvement and clarity in our operations
We’d love to hear from you if…
- You have deep management experience leading teams of people within a workplace or criminal investigation environment
- You are experienced in current and emerging financial crime and fraud trends and typologies.
- You have experience of working with Law Enforcement agencies and third party suppliers.
- You have technical knowledge of insider fraud investigations.
- You have experience accurately interpreting and representing Specialist management information.
- You have experience building processes and guidance for a specialist team
What’s In It For You
£47,600 – £60,200 share options worth £50,000.
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
The application journey has 3 key steps
- Some initial application questions (please take your time, we read these carefully!)
- A short video call with a member of the hiring team
- 2 remote interviews, each lasting approximately 1 hour with Senior Fraud Managers and our Senior Insider Risk Analyst
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don\’t need full or birth names at application stage
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
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Industries
Banking
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Investigations Manager, Special Investigations Squad employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Manager, Special Investigations Squad
✨Tip Number 1
Familiarise yourself with Monzo's mission and values. Understanding their approach to banking and customer service will help you align your answers during interviews, showcasing how your management style and investigative experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Monzo, especially those in the Special Investigations team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage teams effectively and handle complex investigations. Highlighting your successes in these areas will make you stand out as a candidate who can drive performance and foster a positive team culture.
✨Tip Number 4
Stay updated on current financial crime trends and insider fraud cases. Being knowledgeable about recent developments in the field will not only impress your interviewers but also show your commitment to continuous learning and improvement in your role.
We think you need these skills to ace Investigations Manager, Special Investigations Squad
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and investigations. Focus on your leadership skills, particularly in financial crime or fraud environments, and include specific examples of how you've developed team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Monzo's mission and how your background aligns with the role. Mention your experience with insider fraud investigations and your ability to foster a high-performance culture.
Prepare for Initial Questions: Take time to thoughtfully answer the initial application questions. Use this opportunity to showcase your understanding of current financial crime trends and your experience working with law enforcement agencies.
Practice for Interviews: Anticipate questions related to team management and investigation processes. Prepare to discuss how you would handle challenges within the team and provide examples of past successes in similar roles.
How to prepare for a job interview at Monzo Bank
✨Understand the Role
Make sure you have a clear understanding of the Investigations Manager role and the responsibilities it entails. Familiarise yourself with Monzo's approach to financial crime and insider investigations, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Management Experience
Prepare to discuss your previous management experience in detail. Highlight specific examples where you've successfully led teams, managed performance, and fostered a positive culture. This is crucial for demonstrating your fit for the role.
✨Be Ready for Technical Questions
Expect questions related to insider fraud investigations and current financial crime trends. Brush up on your technical knowledge and be prepared to discuss how you've applied this in past roles, especially in relation to working with law enforcement agencies.
✨Emphasise Continuous Improvement
Monzo values continuous improvement, so be ready to discuss how you've contributed to process enhancements in your previous roles. Share examples of how you've gathered feedback, implemented changes, and driven team performance.
