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For Companies At a Glance
- Tasks: Support customers in financial health through compassionate communication and problem-solving.
- Company: Join Monzo, a leading fintech with a mission to help customers thrive financially.
- Benefits: Enjoy a competitive salary, stock options, and a £1,000 annual learning budget.
- Why this job: Make a real difference in people's lives while working remotely and flexibly.
- Qualifications: Experience in customer service or collections, with a passion for helping others.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
The predicted salary is between 24750 - 29625 £ per year.
Monzo Collections Team – Customer Success, UK
Remote role, full‑time, salary £24,750‑£29,625 plus stock options and benefits.
Join Monzo’s Collections team, the financial health heroes at the core of Monzo. We identify and support customers who may be struggling with debt, offering compassion and options to help.
Your Day to Day
Build a deep understanding of Monzo’s award‑winning lending products, credit file details and decisioning process. Support customers via in‑app chat, outbound and inbound calls and emails, asking open questions to understand their situation, listening and providing solutions.
We’ll be looking for you if you have…
- Availability to start 5th January 2026 and attend 7‑week training, Monday‑Friday 9 am‑5:30 pm.
- Prior experience in Collections, Debt Recovery or Customer Service in a contact centre.
- Background supporting customers with vulnerability.
- Excellent communication skills and a high standard of work.
- Attention to detail and a keen eye for complexity.
- Regulatory awareness – keeping up to date with FCA obligations and ensuring customer outcomes are fulfilled.
- A genuine passion for people and customers – you live and breathe people and customers like we do.
The Interview Process
- Answer application questions and four scenarios.
- Recruiter call – 30 min.
- Competency‑based values and role‑specific interview – 60 min approx.
Average process time 2‑3 weeks. If you have questions email falahahmad@monzo.com.
Your Working Life and Shift Requirements
- Monday‑Friday 8 am‑8 pm and Saturday and Sunday 9 am‑6 pm (37.5 h week, remote).
- Weekly shift pattern varies; notice in advance.
- 1 full weekend off each month.
- Guaranteed birthday off, taken from holiday balance.
What’s In It For You
£1,000 learning budget each year.
Plus stock options, paid time off, flexible cancellation, travel, and more. Read our full list of benefits.
Equal Opportunities
Monzo is an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, disability status, or veteran status. Diversity and inclusion are a priority.
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Collections Adviser, Financial Health employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Adviser, Financial Health
✨Tip Number 1
Get to know Monzo inside out! Familiarise yourself with their lending products and customer support approach. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers through various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready for those competency-based questions! Think of examples from your past experiences that showcase your problem-solving skills and ability to handle vulnerable customers. We want to see how you can make a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online processes, which is key for a remote role like this.
We think you need these skills to ace Collections Adviser, Financial Health
Some tips for your application 🫡
Understand the Role: Before you start writing, take a moment to really understand what the Collections Adviser role is all about. Dive into the job description and think about how your experience aligns with the responsibilities and skills mentioned. This will help you tailor your application to show us why you're the perfect fit!
Showcase Your Experience: When filling out your application, make sure to highlight any relevant experience you have in collections, debt recovery, or customer service. Use specific examples that demonstrate your ability to support customers, especially those who may be vulnerable. We want to see how you've made a difference in previous roles!
Be Personable: Remember, we’re looking for someone who genuinely cares about people. Use your application to convey your passion for helping customers. A friendly tone and a bit of personality can go a long way in making your application stand out. Let us know why you love working with customers!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy! Don’t forget to double-check everything before hitting send.
How to prepare for a job interview at Monzo Bank
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Monzo’s lending products and the collections process. Brush up on the FCA regulations too, as this shows you’re serious about compliance and customer outcomes.
✨Show Your Compassion
Since the role involves supporting customers who may be struggling with debt, it’s crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you’ve helped vulnerable customers, highlighting your ability to listen and provide tailored solutions.
✨Practice Open Questions
In your interview, you’ll likely need to ask open questions to understand customer situations better. Prepare some examples of how you’ve used this technique in previous roles, and practice asking these types of questions to show your communication skills.
✨Be Ready for Scenarios
Expect to tackle some scenario-based questions during the interview. Think about potential challenges you might face in the Collections role and how you would handle them. This will help you showcase your problem-solving skills and attention to detail.