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For Companies At a Glance
- Tasks: Support Monzonauts with tech issues and lead onboarding sessions.
- Company: Join Monzo, a forward-thinking bank changing the way we manage money.
- Benefits: Competitive salary, share options, flexible hours, and a £1,000 learning budget.
- Other info: Opportunity to influence tech practices and drive innovation at Monzo.
- Why this job: Be the go-to tech support hero in a dynamic and inclusive environment.
- Qualifications: Experience with macOS and SaaS platforms; strong mentoring skills.
The predicted salary is between 49000 - 63000 £ per year.
Overview
Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, TechOps Support specialists are often the first point of contact for help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We focus on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported.
Responsibilities
- Support our Monzonauts in person or remotely.
- Lead computer onboarding sessions for new Monzonauts.
- Act as a point of escalation for complex incidents, providing clear communication and fast resolution.
- Own technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance.
- Shape proposals and influence our approach to security, tooling, and onboarding at scale.
- Mentor and guide TechOps specialists, share knowledge and set best practices.
- Research and introduce new technologies and processes that improve the way Monzo works.
- Balance hands-on technical work with strategic initiatives that drive our tools, practices, and services forward.
Qualifications
- Deep experience managing macOS and SaaS platforms at scale, including Slack, Okta, Google Workspace, Notion, and Jamf MDM.
- Confident in leading large projects and coordinating with multiple stakeholders.
- Experience running incident response and post-incident reviews.
- Ability to mentor and coach others and raise the standard of the team.
- Ability to research and introduce new technologies to solve complex, cross-functional problems.
- Track record of delivering improvements in scalability and resilience for internal IT environments.
- Willingness to join our out-of-hours on-call rota (outside of business hours response; additional compensation).
Nice to have
- Familiarity with compliance and security standards for SaaS and endpoint management.
- Experience automating common tasks with code, APIs, or scripting languages.
Location
London
About Monzo
We’re on a mission to make money work for everyone. We’re moving away from the complicated and confusing ways of traditional banking. Since starting as a prepaid card, our product offering has grown in the UK to include personal and business accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with more to come. Our UK customers can save, invest, and combine their pensions with us. We offer hot coral cards, get-paid-early, financial education on social media, and award-winning customer service. We don’t just sell products – we solve problems and change lives through Monzo.
Diversity and Opportunities
We’re an equal opportunity employer. Diversity and inclusion are priorities, and we support all of our people to grow at Monzo. You can read more in our Diversity and Inclusion Report and Gender Pay Gap Report. Applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. If you have a preferred name, please use it to apply.
Compensation and Perks
£57,000 – £70,000 salary range + share options. This role is based in London; you’re expected to work from the London office at least 4 times a week, with the option to work from home when needed (not a remote position). We offer flexible working hours and a £1,000 learning budget each year for books, training courses, and conferences, plus additional benefits. Read our full list of benefits.
Application
The application journey has 3 key steps.
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Senior TechOps Support Specialist employer: Monzo Bank Limited
Contact Detail:
Monzo Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior TechOps Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former Monzo employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common TechOps scenarios. Think about how you'd handle onboarding new Monzonauts or resolving complex incidents. Show us your problem-solving skills and empathy!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your ability to mentor and guide others. We love candidates who can elevate the team and share knowledge, so be sure to showcase that in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Monzo family.
We think you need these skills to ace Senior TechOps Support Specialist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for tech and how you connect with others. Remember, we’re all about building trust and empathy here at Monzo.
Tailor Your Experience: Make sure to highlight your experience with macOS and SaaS platforms in your application. We’re looking for someone who can lead projects and mentor others, so give us examples of how you've done this in the past. Tailoring your application shows us you understand what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to complex incidents. Use bullet points if it helps, and make sure your key achievements stand out. We want to see your impact at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Monzo and what we stand for before you hit send.
How to prepare for a job interview at Monzo Bank Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in managing macOS and SaaS platforms like Slack, Google Workspace, and Jamf MDM. Brush up on your technical knowledge and be ready to discuss how you've handled complex incidents or led onboarding sessions in the past.
✨Showcase Your Empathy
Since the role focuses on providing a positive experience, think of examples where you’ve gone above and beyond to support someone. Be prepared to share stories that highlight your ability to listen, understand, and resolve issues effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a technical problem under pressure. Practice articulating your thought process and how you would approach resolving issues while keeping communication clear and concise.
✨Demonstrate Leadership Skills
As a potential mentor and guide for other TechOps specialists, be ready to discuss your experience in leading projects and coaching others. Share specific instances where you’ve influenced best practices or introduced new technologies that improved team performance.