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For Companies At a Glance
- Tasks: Help customers with their data rights and manage regulatory processes.
- Company: Join Monzo, a forward-thinking bank on a mission to simplify banking.
- Benefits: Competitive salary, flexible hours, learning budget, and birthday leave.
- Other info: Work remotely or from Cardiff/London with a supportive team culture.
- Why this job: Make a real difference in customers' lives while growing your skills in a dynamic environment.
- Qualifications: Experience in a regulatory banking environment and strong communication skills.
The predicted salary is between 24750 - 29625 £ per year.
Overview
There is no set closing date for applications, we will only close when we receive a sufficient amount.
Regulatory Team
The Regulatory Team is a strong, close-knit team who are responsible for writing, reviewing and sending DSARs to our customers, and making sure our customers have their bank statements when they close their account (CMA). They\’re also responsible for looking after every aspect of regulatory processes, like Data Deletion (Right to Erasure), various email inboxes, calling customers about their data requests, and other regulatory work.
What your week might look like
- Creating, checking and sending DSARs
- Creating, checking and sending bank statements
- Working through Right to Erasure requests
- Working across multiple systems to support our customers and the business
- Helping customers troubleshoot issues around de-encrypting
- Taking escalations from other COps across the business around regulatory processes
- Calling customers/third parties (solicitors, law firms, etc) about their requests
- Making sure processes are correctly followed when it comes to regulatory compliance
- Improving our processes with great feedback
Requirements
- You\’re experienced in working in a regulatory environment in a bank.
- You have an incredible eye for detail
- You have excellent written & verbal communication skills
- You\\\’re super clued up on regulatory processes (you know what DSAR and CMA stands for and what they mean to a regulated bank)
- You\’re able to meticulously go through long processes whilst keeping yourself motivated
- You\’re comfortable making calls to customers.
- You\’re enthusiastic about helping our customers when it comes to their data rights and learning more about data rights yourself
- You work well independently & you can be collaborative in a wider team
- You work well to tight deadlines
- You live Monzo\’s core values every day
Location & package
Cardiff, London or Remote (UK)
About Monzo
We\’re on a mission to make money work for everyone. We\’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We\\\’re not about selling products – we want to solve problems and change lives through Monzo
Hear from our UK team about what it\\\’s like working at Monzo
Salary & Benefits
Wherever you are now | £24,750 – £29,625 depending on experience and interview performance – Benefits
£24,750 – £29,625 share options.
We guarantee to approve time off on your birthday if it falls on a day you\\\’re scheduled to work and it\\\’s outside of your training period.
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
Application journey
The application journey has 3 key steps
- Application
- 1 hour interview with a couple of team managers from our Regs team
This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
#LI-REMOTE #LI-OH
Equal opportunities
Diversity and inclusion are a priority for us and we\\\’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we\\\’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We\\\’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don\\\’t need full or birth names at application stage
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Regulatory Customer Service Adviser employer: Monzo Bank Limited
Contact Detail:
Monzo Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Customer Service Adviser
✨Tip Number 1
Get to know the company inside out! Research Monzo's values and mission, and think about how your experience aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and regulatory processes, being clear and confident in your conversations is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past work where you've successfully managed complex regulatory tasks. This will demonstrate your ability to handle the meticulous nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Regulatory Customer Service Adviser
Some tips for your application 🫡
Show Off Your Regulatory Know-How: Make sure to highlight your experience in a regulatory environment, especially in banking. We want to see that you know your DSARs from your CMAs, so don’t hold back on showcasing your expertise!
Nail the Details: We’re all about precision here at StudySmarter. When you’re filling out your application, pay close attention to detail. Typos and errors can be a big no-no, so double-check everything before hitting send!
Communicate Clearly: Your written communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we love a good storyteller!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Monzo Bank Limited
✨Know Your Regulatory Stuff
Make sure you brush up on your knowledge of regulatory processes, especially DSAR and CMA. Being able to explain these concepts clearly will show that you're not just familiar with the terms but understand their importance in a banking context.
✨Show Off Your Attention to Detail
Since this role requires an incredible eye for detail, prepare examples from your past work where your attention to detail made a difference. Whether it was catching an error or improving a process, be ready to share how you ensure accuracy in your work.
✨Practice Your Communication Skills
You'll need excellent written and verbal communication skills, so practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex regulatory issues to customers.
✨Demonstrate Your Customer-Centric Approach
This role is all about helping customers with their data rights, so think of specific instances where you've gone above and beyond for a customer. Be prepared to discuss how you can bring that same enthusiasm to Monzo and make a positive impact on their experience.