Fraud Operations Analyst

Overview

Fraud Operations Analysts play a key role in our Operational Leadership team. They are responsible for helping our Fraud Specialists achieve accurate and efficient outcomes on fraud tasks, while also being personally responsible for the completion of some of our riskiest and most complex tasks.

You\’ll act as the final point of technical escalation within the operational teams, and ensure that our trickiest escalations are resolved accurately and efficiently, while also ensuring that constructive feedback is provided to the escalating specialists. Operations Analysts also provide product and process feedback to the teams supporting their business area, to ensure there is a constant flow of feedback from the operation into the teams that own our tools and risks.

As part of the Operational Leadership team, you will provide technical support to Team Managers and have a keen eye on our quality assurance processes and emerging risks. You will work closely with our Risk Teams and Change Partners and support them with Fraud Incidents and upcoming change projects.

Your day-to-day

• Investigating the most complex and high risk cases at Monzo
• Acting as the final point of technical escalation or approval for our Fraud Specialists and Team Managers
• Supporting urgent or complex complaints investigations that require fraud expertise (e.g. complaints escalated to Financial Ombudsman Service)
• Performing real-time approvals on some of our highest risk tasks
• Providing specialist knowledge and delivering coaching to Fraud Specialists and Team Managers
• Working with Compliance Analysts and Product Partners to test new tasks, processes, or rules
• Identifying gaps in knowledge, policy or procedure and help to facilitate solutions whilst maintaining our knowledge management system

You have significant experience in conducting complex fraud investigations with limited or no supervision to resolution

You are a strong team player and able to work effectively as part of a technical team

You have deep subject matter expertise in Fraud and the ability to handle complex escalations within Fraud, with limited or no supervision to resolution

You can provide actionable specific feedback to a wide range of audiences and levels

You have significant experience identifying trends and delivering fraud technical training and coaching to combat these

You have a strong understanding of fraud prevention policy and regulations

You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads

You are able to articulate fraud risks facing fintechs and the banking sector

Bonus points if you hold or are working towards a professional certificate from Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS

You might have fluency in MacOS, Slack, and GSuite tools. But if you don\\\’t hold these, we would still like to hear from you

Location

Cardiff, London or Remote (UK)

About Monzo

We\\\’re on a mission to make money work for everyone. We\\\’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We\\\’re not about selling products – we want to solve problems and change lives through Monzo

Hear from our UK team about what it\\\’s like working at Monzo

Role Details

London, Cardiff or UK Remote | £37,400 – £47,300 + Benefits | Hear from the team

Our Fraud team is at the heart of how we at Monzo protect our bank and our customers. We are looking for fraud specialists or subject matter experts with extensive fraud experience to join our dedicated team as a Fraud Operations Analyst.

£37,400 – £47,300 share options. We guarantee to approve time off on your birthday if it falls on a day you\\\’re scheduled to work and it\\\’s outside of your training period.

This role can be based in our Cardiff or London office, but we\\\’re open to distributed working within the UK (many of our teams work this way).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps