Operational Resilience

Job Description
Location:
London (Oxford Circus)

Hybrid:
1-2 days per week in the office

ABOUT MONUMENT
We\’re a challenger bank with a bold ambition: to transform the financial experience of the mass affluent – an incredibly valuable community that has been underserved for far too long.

We\’re inviting the mass affluent to join a growing mindset that believes there\’s more to wealth than money. And we are dedicated to providing a service experience that leaves clients in no doubt that we treat their wealth with the same care, dedication, and thoughtfulness as if it were our own.

\”I\’m looking for something unrealistic – an organisation that looks after my money as if it were their own.\”

Monument Client (ex-Barclays Premier, HNW profile)

ABOUT THE ROLE
As the Operational Resilience & Incident Management Manager, you will play a critical role in ensuring the bank\’s ability to anticipate, withstand, respond to, and recover from disruptions. You will be responsible for continuous testing of our resilience frameworks, real-time incident management, and maintaining governance to ensure regulatory compliance and best practices.

HOW YOU\’LL MAKE AN IMPACT

• Operational Resilience & Testing
• Conduct regular resilience testing, including scenario-based exercises and simulations.
• Assess critical business services and their dependencies, ensuring robust impact tolerances.
• Collaborate with technology and business teams to embed resilience into our processes.
• Incident Management
• Lead and coordinate real-time response efforts for operational incidents, ensuring swift and effective resolution.
• Develop and maintain incident response plans, ensuring alignment with industry best practices.
• Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
• Business Continuity & Governance
• Keep business continuity plans up to date, ensuring they reflect the evolving nature of our operations.
• Ensure compliance with regulatory requirements, including operational resilience frameworks.
• Maintain and enhance governance documentation, policies, and reporting structures.

WE TEND TO LOOK FOR PEOPLE WITH

• Proven experience in Operational Resilience, Incident Management, and Business Continuity within a financial services environment (scale-up or fintech experience is a plus).
• Strong knowledge of regulatory frameworks (e.g., PRA, FCA, DORA, NIST, ISO
• Experience in incident response, crisis management, and resilience testing methodologies.
• Familiarity with modern banking technologies, cloud infrastructure, and digital services.
• Excellent problem-solving skills with the ability to remain calm under pressure.
• Strong communication and stakeholder management skills, capable of engaging with technical and non-technical teams.

VALUES
Our culture and values align with our mission to truly understand and offer excellent service to our clients.

The Monument team are all here because we are passionate about building so much more than a bank. We want to be renowned for giving people a service that leaves them in no doubt that we appreciate what their time and lives are worth.

We want to continue to be known for our integrity, attentiveness, sense of community and innovation. We build strong relationships through trust and a keen eye for detail. Our commitment and collaboration delivers an attentive and outstanding service offering. All combined with our community, both internal and external, our approach to diversity and our pursuit for innovation, we will help our clients and colleagues to do more and be more.

Together we are building something monumental.