Senior Product Designer (Customer Experience) in London

We’re building something genuinely rare: a financial brand designed for the mass affluent: the professionals, entrepreneurs and ambitious savers that traditional banks have systematically underserved for decades.

We exist to make managing wealth simpler, smarter and more human, treating every client’s wealth with the same care as if it were our own. We have over £7 billion in client deposits, a fresh funding round and a place on the Future Fifty, the UK’s top pre-IPO companies.

We’re engineering the systems, experiences and design decisions that turn a proven product into a category-defining one. For the right designer, this is one of the most compelling roles in UK fintech: genuine scale, a discerning client base, real commercial stakes and the mandate to do it properly.

Own design for the Savings frontier. You are the design authority, from research and concept through to shipped, scaled product. Design for scale, not novelty. At this stage, the work is less about invention and more about rigour: removing friction, increasing activation, improving retention and turning one-time depositors into long-term clients.

Savings products for the mass affluent sit at the intersection of trust, emotional significance and financial sophistication. Hypothesis-led, data-validated. You design the test as carefully as the final product. Let client data, usability research and commercial outcomes shape decisions. Collaborate with Engineering, Compliance, Data and Marketing to ship work that holds together end to end.

Leverage AI-enabled design tools to accelerate iteration, reduce non-core work and amplify your output. Raise the bar across the design team. Share learnings, contribute to shared systems and help Monument’s design practice grow with the business.

Getting clients to open an account is the start. Savings accounts are well understood. The opportunity is to look beyond the obvious and design genuinely new product forms that give the mass affluent better ways to grow and manage their money. You know what changes at 10x and 100x, and you design for it.

Accountable for design outcomes, not design activity. You measure yourself by what ships and what it does in the market. Quality is the default, not the exception.

Proven experience scaling a digital product from established PMF to significant scale. Full-stack design skills: research, interaction design, visual craft and the ability to ship.

• Experience in fintech, financial services or wealth management; deep familiarity with the emotional and trust dynamics of financial products.
• Strong grasp of behavioural psychology and how people make financial decisions.
• A structured approach to experimentation: hypothesis, test design, measurement and iteration.
• Ability to work fluently with data: conversion rates, activation metrics, retention curves and commercial outcomes.
• Confidence using AI-enabled design tools to accelerate your output.
• Track record of effective cross-functional collaboration with Product, Engineering, Compliance and Data.

The problem is defined, the audience is real and the commercial stakes are genuine.

28 days annual leave plus 8 bank holidays.

~ Performance related bonus structure.

~ Equity after probation.

~ Enhanced pension (9% employer contribution + 1% match when you contribute a minimum of 1%).

~ Private health insurance with family cover.

~ Optical and dental cover.

~ Online GP service for you and your family.

~ Life assurance.

~ Flexible hybrid working, including options to work from abroad.

~ Enhanced parental leave.

We welcome applications from individuals of all backgrounds and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.