At a Glance
- Tasks: Oversee production support, manage incidents, and build automation for reliability.
- Company: Join Monument, the UK's fastest growing fintech, transforming banking for the mass affluent.
- Benefits: Hybrid work, impactful role, and the chance to use cutting-edge AI tools.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact on client wealth management while owning production reliability.
- Qualifications: Experience in SRE or production support, with a focus on automation and incident response.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with Monument to connect them with exceptional professionals for this role.
Location: London (Oxford Circus) | Hybrid: 2 days per week | Reports to Head of Cloud Operations
ABOUT MONUMENT
We're building something genuinely rare: a financial brand designed for the mass affluent, the professionals, entrepreneurs and ambitious savers that traditional banks have systematically underserved for decades. We exist to make managing wealth simpler, smarter and more human, treating every client's wealth with the same care as if it were our own. We hold over £7 billion in client savings, serve more than 100,000 clients, and were named the UK's fastest growing fintech in 2025. The momentum is real.
THE OPPORTUNITY
Monument’s production environment is the heartbeat of a licensed bank, and the SRE role is the single point of ownership when incidents occur. You will directly oversee the offshore Production Support team, run on-call and incident response, and ensure fast detection, triage and restoration of services. This is not a passive monitoring role. You are expected to understand at a working level all of Monument’s key system flows from the services, partners and teams in play and to actively debug incidents, escalate effectively and drive permanent fixes. You will also be a builder: using AI tools for automated alert correlation, root cause analysis and runbook generation. For the right person, this is a rare opportunity to own production reliability at a pre-IPO challenger bank, operating at the intersection of deep engineering and real commercial consequence.
WHAT YOU'LL DO
- Directly oversee the offshore Production Support team and be the single point person when incidents occur, escalating only to Head Of when required.
- Run on-call and incident response; ensure fast detection, triage, and restoration.
- Maintain observability standards (logs, metrics, traces) and alert quality (low noise, high signal).
- Understand at a working level all key system flows, the services, partners, and teams in play, and how to actively debug an incident.
- Lead reliability engineering: resilience patterns, performance tuning, capacity planning.
- Facilitate post-incident reviews and track actions to completion.
- Use AI tools for automated alert correlation, root cause analysis, and runbook generation.
- Hunt for routine/common tasks and formulate plans on how to automate and then execute them.
THE MINDSET
You’ll thrive here if you live by the same principles that define all Monument builders:
- Ownership under pressure - when things go wrong, you are calm, decisive, and effective. You own the incident until it's resolved.
- Builder - you don't just respond to incidents; you build the automation that prevents them or resolves them faster next time.
- Deeply curious - you understand the full system landscape and how services interact. You can debug across layers.
- Automation-first - every manual task is a candidate for automation. You actively hunt for toil and eliminate it.
- Quality-driven - you care about alert quality, observability standards, and reliability patterns that prevent problems at source.
WHAT YOU BRING
- Strong SRE or production support experience with accountability for incident response in a production environment.
- Deep understanding of observability tools, alerting, logging, and distributed systems debugging.
- Experience managing and working with offshore support teams.
- Hands-on experience with reliability engineering: resilience patterns, performance tuning, capacity planning.
- Active use of AI tools for incident triage, automation, and runbook generation.
- Ability to understand complex system flows across multiple services and third-party integrations.
- Experience in financial services or similarly regulated environments is a strong advantage.
WHAT'S IN IT FOR YOU
Be the person who keeps Monument running - your work directly protects clients and the business. Build automation that genuinely matters: every runbook you automate and every alert you tune makes the system more resilient. Work with modern AI tools as a core part of your daily workflow, not as a novelty. Own production reliability at a critical stage of Monument’s growth, with real responsibility and real impact.
OUR VALUES
At Monument, our values shape how we make decisions, how we treat each other when things get hard, and how we show up for clients who expect more than standard banking. We set ambitious goals and hold ourselves to them, not because it looks good, but because our clients' outcomes depend on it. When something isn't working, we say so early, learn from it, and move. We don't wait for perfect conditions, and we don't protect egos over progress.
Site Reliability Engineer / Production Support in Liverpool employer: Monument
Monument is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to shape the lifecycle and content strategy of a rapidly growing fintech. With a strong focus on professional development, employees benefit from generous leave, performance-related bonuses, and equity opportunities, all while working in a vibrant London location that encourages collaboration and innovation. Join us to make a meaningful impact in the financial sector, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Site Reliability Engineer / Production Support in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Monument values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Monument might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Monument!
✨Direct Apply to Monument
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We think you need these skills to ace Site Reliability Engineer / Production Support in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Monument.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Monument. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Monument
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
