At a Glance
- Tasks: Oversee production reliability and manage incident response in a dynamic banking environment.
- Company: Join a pre-IPO challenger bank focused on serving the mass affluent.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a team that values automation and quality-driven processes.
- Why this job: Make a real impact using AI tools in a fast-paced financial setting.
- Qualifications: Experience in SRE or production support with strong incident management skills.
The predicted salary is between 60000 - 80000 £ per year.
Site Reliability Engineer/ Production Support
Location London (Oxford Circus) | Hybrid: 2 days per week | Reports to Head of Cloud Operations
We're building something genuinely rare: a financial brand designed for the mass affluent, the professionals, entrepreneurs and ambitious savers that traditional banks have systematically underserved for decades.
Monument's production environment is the heartbeat of a licensed bank, and the SRE role is the single point of ownership when incidents occur.
You will directly oversee the offshore Production Support team, run on-call and incident response, and ensure fast detection, triage and restoration of services.
This is not a passive monitoring role.
You are expected to understand at a working level all of Monument's key system flows from the services, partners and teams in play and to actively debug incidents, escalate effectively and drive permanent fixes.
You will also be a builder: using AI tools for automated alert correlation, root cause analysis and runbook generation.
For the right person, this is a rare opportunity to own production reliability at a pre-IPO challenger bank, operating at the intersection of deep engineering and real commercial consequence.
Directly oversee the offshore Production Support team and be the single point person when incidents occur, escalating only to Head Of when required.
Maintain observability standards (logs, metrics, traces) and alert quality (low noise, high signal).
Lead reliability engineering: resilience patterns, performance tuning, capacity planning.
Use AI tools for automated alert correlation, root cause analysis, and runbook generation.
Automation-first - every manual task is a candidate for automation.
Quality-driven - you care about alert quality, observability standards, and reliability patterns that prevent problems at source.
Strong SRE or production support experience with accountability for incident response in a production environment.
Experience managing and working with offshore support teams.
Hands-on experience with reliability engineering: resilience patterns, performance tuning, capacity planning.
Active use of AI tools for incident triage, automation, and runbook generation.
Experience in financial services or similarly regulated environments is a strong advantage.
Work with modern AI tools as a core part of your daily workflow, not as a novelty.
Own production reliability at a critical stage of Monument's growth, with real responsibility and real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Site Reliability Engineer / Production Support in Bristol
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Monument. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Site Reliability Engineer / Production Support in Bristol
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Monument.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Monument's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Monument
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Monument.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Monument will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Monument employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
