At a Glance
- Tasks: Lead and develop a high-performing Pharmacy Support team to enhance patient experiences.
- Company: Montu UK, a fast-growing digital health company focused on cannabis-based medicines.
- Benefits: Generous leave, pension matching, flexible work options, and professional growth opportunities.
- Other info: Join a collaborative environment where your work directly impacts patient lives.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in customer support or healthcare operations with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
This is a leadership role with genuine substance to it. You will be taking ownership of the Pharmacy Support function at one of the UK's leading medical cannabis clinics, managing and developing a team of Pharmacy Support Coordinators who sit at the heart of the patient experience. This is not a role for someone who wants to hold the line and keep things ticking over. Montu is growing fast and they need someone who builds high‑performing teams, drives operational improvements, and genuinely cares about the quality of patient support they are delivering.
You will lead a function that has a direct impact on patient outcomes, team performance, and the overall success of the business. Working closely with Pharmacy, Clinical, Patient Experience, and Governance teams, you will help shape how the Pharmacy Support function evolves as the organisation continues to scale.
What will you be doing?
- Leading, coaching and developing the Pharmacy Support team day to day
- Owning service quality, performance and service levels
- Acting as the escalation point for complex patient cases and complaints
- Running QA activity including call reviews and ticket audits
- Working closely with Pharmacy, Clinical, Governance and Technology teams to continuously improve the patient experience
What do you need?
- A background leading customer support, patient support, contact centre or healthcare operations teams
- Experience working in a regulated environment with strong adherence to policies and quality standards
- Comfortable with data, reporting and performance metrics
- Confident managing escalations and complaints
- Strong organisational skills and excellent attention to detail
What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work‑from‑home options, cycle‑to‑work scheme, private healthcare and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity and Paternity Leave
About Us
Montu UK is a leading digital health company specialising in cannabis‑based medicines, dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high‑quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast‑growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.
Pharmacy Support Manager in Wokingham employer: Montu
Montu UK is an exceptional employer, offering a dynamic and supportive work environment where you can lead a high-performing team dedicated to enhancing patient experiences in the rapidly evolving field of medical cannabis. With generous leave policies, flexible working options, and robust growth opportunities, Montu fosters a culture of collaboration and innovation, ensuring that your contributions directly impact patient care and the future of healthcare. Join us in transforming lives while advancing your career in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Support Manager in Wokingham
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Montu. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Montu.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Montu. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Montu is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Pharmacy Support Manager in Wokingham
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Montu!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Montu that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Montu!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Montu, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Montu
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Montu that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Montu’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
