At a Glance
- Tasks: Lead and transform pharmacy operations to enhance patient care and experience.
- Company: Fast-growing health tech startup focused on accessible pharmacy care.
- Benefits: Generous leave, pension matching, flexible work options, and growth opportunities.
- Other info: Join a dynamic team dedicated to innovation and patient-focused solutions.
- Why this job: Make a real difference in healthcare by improving pharmacy services for patients.
- Qualifications: Proven operational leadership experience in high-volume, regulated environments.
The predicted salary is between 80000 - 100000 € per year.
About Montu
We are a fast-growing health technology startup with a single, clear purpose: to make high-quality pharmacy care genuinely accessible to every patient in the UK - not just those who can easily reach a high street chemist or navigate a complex healthcare system. Too many patients still experience pharmacy as transactional, frustrating, or hard to reach. Medication errors, poor communication, and lack of continuity of care affect real people every day. We exist to change that - and we are building the operational infrastructure, the technology, and the team to make it happen at scale.
The Role
This is an end-to-end leadership role with full accountability for the pharmacy operation. You will set the clinical and operational standards that determine the patient experience, build and lead the team that delivers them, and own the commercial performance that makes it all sustainable. You will work closely with the Managing Director and leadership team on strategy - and you will be the person who turns that strategy into a pharmacy service patients genuinely trust and value.
What You Will Own
- Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
- Full operational leadership of the pharmacy function, including dispensing, clinical services, patient communications, and fulfilment
- Regulatory and compliance accountability - GPhC, CQC, contractual obligations, and patient safety frameworks
- Patient outcomes and experience - setting the clinical standards, governance frameworks, and quality metrics that keep patients safe and satisfied
- Design and continuous improvement of the patient journey - from first contact through to medication delivery and ongoing support
- Commercial performance of the pharmacy operation - cost management, and contribution to growth
- Building, leading, and developing a high-performing, patient-focused pharmacy team
- Embedding a culture where every member of the team understands how their role connects to patient outcomes
- Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
- Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
Essential Requirements
- Proven track record of full operational ownership at senior level - you have been the person accountable for outcomes, and you have delivered them
- Demonstrated experience of scaling high-volume operations - you have grown throughput significantly, and you understand what needs to be built to make that sustainable. You need to demonstrate operational and logistics scaling experience of over 150+ staff and utilising technology and new ways of working to achieve scale
- Exceptional change leadership - you have guided teams through significant transformation with clarity, empathy, and genuine buy-in
- Creative and resourceful problem solver - you find smart paths through complex operational challenges and you do not need perfect conditions to start
- 24/7 operational experience - you have built the systems, the culture, and the resilience that a round-the-clock operation demands
- Background in high-volume, regulated operations - pharmacy, healthcare, pharmaceutical supply chain, industrial logistics, or equivalent
- A strong coaching and teaching mindset - you develop capability in your teams and leave every operation better equipped than when you arrived
- Business owner mentality - you think in outcomes, take personal accountability seriously, and make decisions as if it is your name on the door
- A visible, on-site leadership style - present, hands-on, and genuinely connected to the operation and the people who run it
Desirable Skills
- Direct pharmacy or healthcare operations experience at scale
- Experience designing or improving patient journeys, clinical pathways, or care models
- Experience in digital, online, or technology-enabled pharmacy - particularly models focused on patient access and adherence
- Superintendent Pharmacist experience or willingness to hold SP responsibilities
- Exposure to patient feedback and quality improvement methodologies (e.g. patient safety incident frameworks, Net Promoter Score in a clinical context)
- Experience working with product or technology teams to build patient-facing tools
What We Offer
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
General Manager - Pharmacy in Wokingham employer: Montu
Montu is an innovative health technology startup dedicated to transforming pharmacy care in the UK, making it accessible and patient-focused. As a General Manager, you will thrive in a dynamic work culture that prioritises employee growth, offering generous leave, flexible working options, and opportunities to collaborate across teams. Join us in building a pharmacy service that patients trust, while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Pharmacy in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the pharmacy and healthcare sectors on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've successfully led teams through change. They want to see that you can inspire and drive results.
✨Tip Number 3
Be ready to discuss your vision for pharmacy care. Employers love candidates who can articulate how they would improve patient experiences and operational efficiency. Think about innovative ideas you could bring to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our mission to transform pharmacy care.
We think you need these skills to ace General Manager - Pharmacy in Wokingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for pharmacy care shine through. We want to see how much you care about making a difference in patients' lives and how that aligns with our mission at Montu.
Tailor Your Experience:Make sure to highlight your relevant experience in operational leadership and scaling high-volume operations. We’re looking for specific examples that demonstrate your ability to drive change and improve patient journeys.
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to know the real you. Share your unique approach to problem-solving and how you connect with teams to achieve great outcomes.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Montu
✨Know the Company Inside Out
Before your interview, dive deep into Montu's mission and values. Understand their approach to pharmacy care and how they aim to improve patient experiences. This knowledge will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Experience
As a General Manager, you'll need to demonstrate your operational leadership skills. Prepare specific examples of how you've successfully led teams through change, scaled operations, and improved patient outcomes. Use metrics to back up your achievements and illustrate your impact.
✨Emphasise Problem-Solving Skills
Montu is looking for a creative problem solver. Think of complex challenges you've faced in previous roles and how you navigated them. Be ready to discuss your thought process and the innovative solutions you implemented, especially in high-volume or regulated environments.
✨Connect with the Team Spirit
Highlight your coaching mindset and how you develop team capabilities. Montu values a visible, hands-on leadership style, so share examples of how you've built strong relationships with your teams and fostered a culture focused on patient outcomes. Show that you’re not just a leader but also a mentor.
