Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.
Responsibilities
- IT System Administration: Ongoing system management of Strategic IT platforms, including cloud and SaaS.
- Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base.
- Manage software licensing across the business, including provisioning, reconciliation and renewals.
- End‑User & Systems Support: Perform support operations for a growing user base, ensuring high availability and performance.
- Provide Level1 & 2 technical support, resolving software, hardware, and network issues.
- Operate and maintain robust incident management and ensure adherence to SLAs.
- Cybersecurity & Compliance: Support and maintain IT security protocols, ensuring compliance with industry standards.
- Support identity and access management, endpoint security, and secure networking solutions.
- Vendor Management: Support and where appropriate, manage relationships with third‑party IT vendors and service providers to ensure best‑in‑class solutions.
- Onboarding and Offboarding process: Procure, set‑up and distribute new hire equipment; process returned equipment; deliver IT onboarding training as required; automation for all of the above.
- Cross‑functional Collaboration: Act as the IT liaison between internal teams including HR, operations, governance and software development; deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences.
Qualifications
- Proven experience in an IT support, engineering or analyst role, ideally in a fast‑growing business (e.g., from 100 to 500+ employees).
- Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
- Strong problem‑solving and analytical skills, with the ability to anticipate challenges before they arise.
- Excellent communication skills and a user‑first mindset to ensure technology enables business success.
- Hands‑on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
- Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
Company
- MontuUK is a leading digital health company specialising in cannabis‑based medicines (CBPM), dedicated to improving patient access to safe and effective treatments.
- Our mission is to transform lives by combining innovative technology with high‑quality clinical care, ensuring patients receive the support they need at every step of their journey.
- As a fast‑growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
- At MontuUK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
Benefits
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays.
- Pension Matching: Up to 5% employer matching contributions.
- Private Healthcare Scheme.
- Flexibility and Wellness: Work‑from‑home options, cycle‑to‑work scheme, and more.
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact.
- Enhanced Maternity & Paternity Leave.
