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- Tasks: Lead e-commerce operations, optimising product discovery and enhancing patient experience.
- Company: Join a fast-growing healthcare tech company focused on patient-centric solutions.
- Benefits: Enjoy generous leave, pension matching, and flexible work options.
- Other info: Collaborate across teams and grow your career in a supportive, innovative culture.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: 4-7 years in e-commerce with a focus on D2C brands; strong analytical and communication skills.
The predicted salary is between 45000 - 55000 ÂŁ per year.
You’ll own how patients discover, evaluate, and purchase products on Montu Pharmacy. This isn’t a back‑of‑house role—everything you do directly impacts patient experience, conversion, and commercial performance. You’ll manage a catalogue of 100+ products across a headless Shopify storefront, ensuring product information is accurate, optimised, and compelling. You’ll analyse customer behaviour, spot friction, and drive improvements. You’ll work cross‑functionally with paid search, paid social, CRM, and commercial teams—feeding data, insights, and requirements that shape how we prioritise resources.
This is a hands‑on role. You’ll spend time in the CMS, GA4, and customer feedback. But you’ll also spend time thinking strategically: What’s working? Where are patients getting stuck? What inventory gaps are we missing? Where can we improve conversion? You’ll have autonomy to execute within your remit. You’ll also navigate shared decisions—we all own the outcomes, and you’ll need to be comfortable influencing without always getting your way.
What you will be doing:
- Own the Digital Storefront
- Manage and maintain product content across CMS and Shopify (copy, imagery, pricing, metadata, categorisation, compliance tagging)
- Monitor product data quality through regular audits; identify and fix inaccuracies
- Optimise navigation, search functionality, filters, and product visibility to improve discoverability
- Resolve customer‑facing issues in collaboration with Patient Support and Marketing teams
- Manage the promotional calendar; plan and execute campaigns, seasonal initiatives, and tactical promotions
- Drive Commercial Performance
- Analyse customer behaviour and performance data (GA4, heatmaps, user feedback) to understand what works and what doesn’t
- Identify conversion friction points in the patient journey and propose improvements
- Spot upsell and cross‑sell opportunities based on customer behaviour and product relationships
- Lead product range recommendations (non POM products only) – identify growth opportunities across categories, working closely with the Commercial team to build and expand the product listings
- Monitor inventory performance; identify slow movers, stockouts, and demand gaps
- Support A/B testing of product pages, messaging, and site experience
- Report on merchandising performance, trends, and opportunities to stakeholders
- Influence Cross‑Functional Strategy
- Feed product performance insights and patient behaviour data into paid search and paid social planning
- Partner with the CRM team to ensure product categorisation, tagging, and lifecycle messaging align
- Work with Commercial and Operation teams on inventory planning; identify range gaps and market opportunities
- Brief the web development team on UX improvements, content priorities, and technical requirements
- Contribute to pricing performance analysis and provide recommendations based on competitive and customer behaviour insights
- Support Patient‑Facing Content
- Collaborate with internal teams to create compelling product guides, FAQs, comparison tools, and educational content
- Ensure all patient‑facing content is accurate, compliant, and supportive of the customer journey
What do you need?
Experience
- You have 4–7 years’ experience in e‑commerce, ideally with D2C brands.
- You’ve run or significantly contributed to a digital channel—whether from merchandising, product, operations, or growth—and you’ve driven commercial outcomes.
- You understand how to make trade‑offs between tactical execution and strategic impact.
- You’re comfortable in ambiguity and can prioritise ruthlessly when everything feels urgent.
Must‑Have Skills
- You can interpret trends and translate them into action.
- Detail‑oriented with operational discipline: You catch errors others miss.
- You build processes that scale.
- You’re comfortable with product data and compliance tagging.
- Customer‑focused thinking: You genuinely care about user experience.
- You listen to feedback and iterate based on what patients actually need.
- Cross‑functional communicator: You work well with teams you don’t manage.
- You can explain why something matters, not just what you need.
- You influence through insight, not authority.
- Self‑starter: You’re comfortable with ambiguity.
- You identify problems and solve them without needing someone to ask.
- You don’t wait for perfect information.
- Commercial acumen: You understand margin, conversion, and unit economics.
- You think in terms of revenue impact, not just activity.
Nice to Have
- Experience in healthcare, pharmacy, or regulated environments (not essential; willingness to learn compliance requirements is).
- Familiarity with design tools (Figma, Canva) or content creation.
- Exposure to SEO and on‑site optimisation.
- Experience with heatmap or session recording tools (Hotjar, Contentsquare).
- Knowledge of product data standards (GTIN, UPC, ASIN, etc.).
Why You’ll Want This Role
You own a channel end‑to‑end in a regulated healthcare business that’s scaling. Your decisions are visible, and your impact is measurable. You’ll work with a team that trusts you to run autonomously but values your voice in strategy. You’ll learn the healthcare/pharmacy space quickly and build something real—not just optimise for engagement metrics in a corporate silo. You’ll also work in a scale‑up where pace is fast, decisions are made with incomplete information, and the person willing to get comfortable with ambiguity wins.
What We’re Looking For
- Has shipped something in e‑commerce and can talk about what worked and what didn’t.
- Genuinely enjoys solving customer problems, not just managing tasks.
- Can sit comfortably in "we won some, we lost some" decision‑making.
- Brings commercial instinct alongside execution rigour.
- Is excited about healthcare/pharmacy as a problem space to solve.
What We Offer
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays.
- Pension Matching: Up to 5% employer matching contributions.
- Flexibility and Wellness: Work‑from‑home options, cycle‑to‑work scheme, and more.
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact.
- Enhanced Maternity.
E-Commerce Operations Lead in Wokingham employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Operations Lead in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at Montu Pharmacy or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and successes in e-commerce. This is your chance to demonstrate how you've driven commercial outcomes and improved customer experiences.
✨Tip Number 3
Prepare for interviews by diving deep into Montu's products and understanding their customer journey. Be ready to discuss how you can optimise their digital storefront and improve conversion rates based on your analysis of customer behaviour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Montu team.
We think you need these skills to ace E-Commerce Operations Lead in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the E-Commerce Operations Lead role. Highlight your experience in e-commerce, especially with D2C brands, and showcase how you've driven commercial outcomes in previous roles.
Showcase Your Analytical Skills: We want to see how you interpret trends and translate them into actionable insights. Include examples of how you've analysed customer behaviour and improved conversion rates in your past positions.
Demonstrate Cross-Functional Collaboration: Since this role involves working with various teams, share experiences where you've successfully communicated and collaborated across departments. Show us how you can influence without authority!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Montu UK
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around D2C brands. Be ready to discuss your past experiences and how they relate to managing product content, optimising conversion rates, and analysing customer behaviour.
✨Showcase Your Analytical Skills
Prepare to talk about specific tools you've used, like GA4 or heatmaps, to analyse data. Think of examples where your insights led to tangible improvements in customer experience or commercial performance.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, be ready to share examples of how you've successfully collaborated in the past. Highlight your ability to influence without authority and how you’ve communicated insights effectively.
✨Embrace Ambiguity
This position requires a self-starter who can thrive in uncertain situations. Prepare to discuss times when you had to make decisions with incomplete information and how you prioritised tasks to drive results.