At a Glance
- Tasks: Lead and develop a high-performing Pharmacy Support team to enhance patient experiences.
- Company: Join Montu UK, a pioneering digital health company in medical cannabis.
- Benefits: Enjoy generous leave, pension matching, flexible work options, and growth opportunities.
- Other info: Be part of a fast-growing organisation dedicated to transforming lives through innovative healthcare.
- Why this job: Make a real difference in healthcare while advancing your career in a supportive environment.
- Qualifications: Experience in leading customer or patient support teams in regulated environments.
The predicted salary is between 50000 - 60000 £ per year.
This is a leadership role with genuine substance to it. You will be taking ownership of the Pharmacy Support function at one of the UK's leading medical cannabis clinics, managing and developing a team of Pharmacy Support Coordinators who sit at the heart of the patient experience. This is not a role for someone who wants to hold the line and keep things ticking over. Montu is growing fast and they need someone who builds high-performing teams, drives operational improvements, and genuinely cares about the quality of patient support they are delivering.
You will lead a function that has a direct impact on patient outcomes, team performance, and the overall success of the business. Working closely with Pharmacy, Clinical, Patient Experience, and Governance teams, you will help shape how the Pharmacy Support function evolves as the organisation continues to scale.
What will you be doing?
- Leading, coaching and developing the Pharmacy Support team day to day
- Owning service quality, performance and service levels
- Acting as the escalation point for complex patient cases and complaints
- Running QA activity including call reviews and ticket audits
- Working closely with Pharmacy, Clinical, Governance and Technology teams to continuously improve the patient experience
What do you need?
- A background leading customer support, patient support, contact centre or healthcare operations teams
- Experience working in a regulated environment with strong adherence to policies and quality standards
- Comfortable with data, reporting and performance metrics
- Confident managing escalations and complaints
- Strong organisational skills and excellent attention to detail
What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity and Paternity Leave
About Us
Montu UK is a leading digital health company specialising in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.
Pharmacy Support Manager in Winnersh employer: Montu UK
Montu UK is an exceptional employer that prioritises the growth and well-being of its employees while making a significant impact in the healthcare sector. With generous leave policies, flexible working options, and a strong focus on professional development, Montu fosters a collaborative culture where your contributions directly enhance patient experiences. Join us in a dynamic environment that not only values your expertise but also empowers you to drive meaningful change in medical cannabis care.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Support Manager in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Montu. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by understanding Montu's mission and values. Show us how your experience aligns with improving patient outcomes and driving operational improvements. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've built high-performing teams or tackled complex challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat.
We think you need these skills to ace Pharmacy Support Manager in Winnersh
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams. We want to see how you've built high-performing teams and driven operational improvements in your previous roles.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that align with the Pharmacy Support Manager role. We love seeing candidates who take the time to connect their background with our needs.
Demonstrate Your Passion for Patient Care:Since this role is all about enhancing patient experiences, share examples of how you’ve improved service quality or handled complex patient cases in the past. We’re looking for genuine care and commitment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Montu UK
✨Know the Company Inside Out
Before your interview, make sure you research Montu thoroughly. Understand their mission, values, and the specifics of their services. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Pharmacy Support Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully managed a team, improved performance, or handled escalations. Be ready to discuss how you can apply these skills at Montu.
✨Emphasise Patient-Centric Approach
Since this role directly impacts patient outcomes, highlight your commitment to quality patient support. Share specific instances where you've enhanced the patient experience or resolved complex cases, showcasing your dedication to improving healthcare services.
✨Prepare for Data-Driven Discussions
Given the importance of metrics in this role, brush up on your understanding of data reporting and performance metrics. Be prepared to discuss how you've used data to drive operational improvements in previous roles, as this will resonate well with Montu's focus on quality and performance.
