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- Tasks: Lead complaint investigations and ensure quality compliance in healthcare settings.
- Company: Join a dynamic healthcare team focused on patient safety and quality improvement.
- Benefits: Competitive salary, generous holiday allowance, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in quality assurance and strong communication skills required.
- Other info: Collaborative environment with a focus on continuous improvement and regulatory compliance.
The predicted salary is between 36000 - 60000 £ per year.
The Pharmacy Governance & Compliance Lead will play a critical role in leading on formal complaint management, and supporting quality and compliance across both clinic and pharmacy settings. This position requires a proactive, detail-oriented professional who can support patients, manage complaints investigations, support audit activities, and ensure adherence to relevant healthcare regulations and standards. This role requires regular patient contact via phone and email.
Key Responsibilities:
- Complaints Investigation: Lead the investigation of complaints from patients and other stakeholders. Collaborate with teams internally to gather data, identify root causes, and implement corrective and preventive actions (CAPA). Maintain accurate documentation of complaints investigations and track resolutions. Support on medication quality complaints. Support patients with complaints. Line manage governance coordinators.
- Audits: Lead on and assist in preparing for internal and external audits in both clinical and pharmacy environments. Conduct routine quality checks to ensure compliance with regulatory requirements. Support the development and implementation of action plans to address audit findings.
- Quality Improvement: Participate in continuous quality improvement initiatives. Contribute to the development, review, and revision of Standard Operating Procedures (SOPs). Provide training and support to staff on quality processes and regulatory requirements.
- Regulatory Compliance: Stay up to date with healthcare regulations, particularly relating to clinical care and pharmacy practice. Ensure documentation and processes comply with national standards.
- Cross-Functional Collaboration: Work closely with both clinical and pharmacy teams to ensure seamless communication and collaboration on quality-related matters. Serve as a point of contact for quality issues, providing guidance and support as needed.
Skills, experience and qualifications:
- Leadership experience
- Previous experience in quality assurance, preferably within a healthcare, clinical, or pharmacy setting.
- Familiarity with healthcare regulations and standards (e.g., CQC, GPhC, MHRA).
- Strong analytical, organisational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Gsuite.
- Experience in quality management systems is a bonus.
Key Competencies:
- Able to prioritise own workload.
- Understanding of patient safety risks.
- Attention to detail and a commitment to accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Strong investigative and root cause analysis skills.
- Collaborative mindset with a proactive, solution-oriented approach.
What we offer:
- Competitive salary
- 25 days holiday (rising to 27 after one year, rising to 30 after two years)
Pharmacy Governance in Winnersh employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Governance in Winnersh
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those in pharmacy or governance roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and quality assurance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams or projects in the past, especially in quality improvement initiatives. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Pharmacy Governance in Winnersh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pharmacy Governance role. Highlight your relevant experience in quality assurance and compliance, and show us how your skills align with our needs.
Showcase Your Leadership Skills: Since this role involves leading investigations and managing teams, don’t forget to emphasise your leadership experience. Share specific examples of how you've successfully led projects or teams in the past.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, ensure that everything is accurate and well-organised. This will demonstrate your commitment to quality and compliance right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Montu UK
✨Know Your Regulations
Make sure you brush up on the relevant healthcare regulations and standards like CQC, GPhC, and MHRA. Being able to discuss these confidently will show that you're proactive and detail-oriented, which is exactly what they're looking for.
✨Prepare for Complaints Scenarios
Think about potential complaints you might encounter in this role and how you would handle them. Prepare specific examples from your past experience where you've successfully managed complaints or quality issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Leadership Skills
Since this role involves line managing governance coordinators, be ready to talk about your leadership experience. Share examples of how you've led teams or projects, focusing on your collaborative mindset and ability to drive quality improvements.
✨Practice Your Communication
Given the regular patient contact via phone and email, practice articulating your thoughts clearly and empathetically. You want to convey that you can communicate effectively with both patients and internal teams, so consider doing mock interviews with a friend to refine your approach.