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- Tasks: Drive real change in healthtech by implementing improvement projects that enhance patient journeys.
- Company: Join Montu, a leading digital health company transforming lives with cannabis-based medicines.
- Benefits: Enjoy competitive salary, generous holiday, matched pension, and growth opportunities.
- Why this job: Make a meaningful impact on patients while thriving in a dynamic, fast-paced environment.
- Qualifications: Lean Six Sigma Green Belt and experience in operational improvements required.
- Other info: Be part of a supportive team where your ideas can lead to real-world change.
The predicted salary is between 55000 - 60000 ÂŁ per year.
We are looking for a hands-on, delivery-focused Implementation Associate to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.
Key responsibilities
- Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
- Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
- Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
- Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
- Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
- Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
- Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
- Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
- Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
- Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
- Drive standardisation and right-first-time ways of working across operational teams.
- Use data, customer feedback, and complaints insights to prioritise and shape improvements.
- Support change adoption through training, communication, and ongoing feedback loops.
- Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
- Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
- Define success measures of initiatives at the outset and use these to validate success/control once delivered.
- Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.
Qualifications, skills and experience
- Lean Six Sigma Green Belt (or equivalent) with strong process mapping experience (e.g. BPMN 2.0).
- Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
- Demonstrable ability to move quickly from analysis to action and deliver tangible change.
- Solid stakeholder management and facilitation skills across cross-functional teams.
- Experience supporting project delivery or working within structured and semi-structured project environments.
What we offer
- Competitive salary
- 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Enhanced Maternity & Paternity Leave
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Compensation Range: ÂŁ55K - ÂŁ60K
Implementation Associate in Winnersh employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate in Winnersh
✨Tip Number 1
Get to know the company inside out! Research Montu UK, their mission, and their projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to implementation and process improvement. Use the STAR method to structure your answers and highlight your hands-on experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Implementation Associate in Winnersh
Some tips for your application 🫡
Show Your Hands-On Experience: When you're writing your application, make sure to highlight any hands-on experience you've had in implementing changes. We want to see how you've turned ideas into action, especially in fast-paced environments like healthtech.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to improving processes or customer journeys. We appreciate a no-nonsense approach!
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles. Show us your ability to identify issues and implement effective solutions quickly.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting role. We can't wait to hear from you!
How to prepare for a job interview at Montu UK
✨Know Your Lean Six Sigma Inside Out
Since the role requires a strong Lean Six Sigma background, make sure you can discuss your experience with these methodologies confidently. Prepare specific examples of how you've applied Lean tools to drive improvements in previous roles, especially in fast-paced environments.
✨Map Out Your Success Stories
Be ready to share concrete examples of how you've improved customer journeys or operational processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on measurable outcomes that demonstrate your impact.
✨Show Off Your Stakeholder Skills
This role involves working closely with various teams, so highlight your stakeholder management experience. Prepare to discuss how you've facilitated workshops or aligned different departments on project goals, showcasing your ability to communicate effectively and drive consensus.
✨Embrace the Fast-Paced Environment
Demonstrate your comfort with ambiguity and rapid change. Share examples of how you've thrived in dynamic settings, prioritising delivery over perfection. This will show that you're not just a planner but also someone who can execute and adapt quickly.
