At a Glance
- Tasks: Lead and scale pharmacy operations to enhance patient care and experience.
- Company: Fast-growing health tech startup focused on accessible pharmacy care.
- Benefits: Generous leave, competitive salary, performance bonuses, and flexible work options.
- Other info: Join a collaborative team dedicated to transforming healthcare with technology.
- Why this job: Make a real impact on patient lives while leading innovative pharmacy solutions.
- Qualifications: Proven operational leadership and experience in scaling high-volume businesses.
The predicted salary is between 80000 - 100000 £ per year.
We are a fast-growing health technology startup with a single, clear purpose: to make high-quality pharmacy care genuinely accessible to every patient in the UK - not just those who can easily reach a high street chemist or navigate a complex healthcare system. Too many patients still experience pharmacy as transactional, frustrating, or hard to reach. Medication errors, poor communication, and lack of continuity of care affect real people every day. We exist to change that - and we are building the operational infrastructure, the technology, and the team to make it happen at scale.
This is an end-to-end leadership role with full accountability for the pharmacy operation. You will set the clinical and operational standards that determine the patient experience, build and lead the team that delivers them, and own the commercial performance that makes it all sustainable. You will work closely with the Managing Director and leadership team on strategy - and you will be the person who turns that strategy into a pharmacy service patients genuinely trust and value.
What you will own:
- Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
- Full operational leadership of the pharmacy function, including dispensing, clinical services, patient communications, and fulfilment
- Regulatory and compliance accountability - GPhC, CQC, contractual obligations, and patient safety frameworks
- Patient outcomes and experience - setting the clinical standards, governance frameworks, and quality metrics that keep patients safe and satisfied
- Design and continuous improvement of the patient journey - from first contact through to medication delivery and ongoing support
- Commercial performance of the pharmacy operation - cost management, and contribution to growth
- Building, leading, and developing a high-performing, patient-focused pharmacy team
- Embedding a culture where every member of the team understands how their role connects to patient outcomes
- Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
- Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
What do you need?
We are looking for a leader who is genuinely motivated by patient outcomes - not just compliance and throughput. You will be commercially sharp and operationally rigorous, but your north star will always be the patient in front of you. You don't have to come from the pharmacy sector but have a real passion to own your business unit, be best in class at scaling a logistics and operationally focused business within the online pharmacy space.
Essential:
- Proven track record of full operational ownership at senior level - you have been the person accountable for outcomes, and you have delivered them
- Demonstrated experience of scaling high-volume operations - you have grown throughput significantly, and you understand what needs to be built to make that sustainable.
- Exceptional change leadership - you have guided teams through significant transformation with clarity, empathy, and genuine buy-in
- Creative and resourceful problem solver - you find smart paths through complex operational challenges and you do not need perfect conditions to start
- 24/7 operational experience - you have built the systems, the culture, and the resilience that a round-the-clock operation demands
- Background in high-volume, regulated operations - pharmacy, healthcare, pharmaceutical supply chain, industrial logistics, or equivalent
- A strong coaching and teaching mindset - you develop capability in your teams and leave every operation better equipped than when you arrived
- Business owner mentality - you think in outcomes, take personal accountability seriously, and make decisions as if it is your name on the door
- A visible, on-site leadership style - present, hands-on, and genuinely connected to the operation and the people who run it
Desirable:
- Direct pharmacy or healthcare operations experience at scale
- Experience designing or improving patient journeys, clinical pathways, or care models
- Experience in digital, online, or technology-enabled pharmacy - particularly models focused on patient access and adherence
- Superintendent Pharmacist experience or willingness to hold SP responsibilities
- Exposure to patient feedback and quality improvement methodologies (e.g. patient safety incident frameworks, Net Promoter Score in a clinical context)
- Experience working with product or technology teams to build patient-facing tools
Bonus Points:
- GPhC registered pharmacist with a strong, active clinical foundation and a genuine passion for patient care
What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
- Highly competitive salary + significant performance related bonus scheme
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
About Us Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
General Manager & Site Director — Online Pharmacy in Winnersh employer: Montu UK
Montu UK is an exceptional employer that prioritises patient-centred care and operational excellence in the rapidly evolving online pharmacy sector. With a strong focus on employee growth, we offer generous leave, competitive salaries, and a collaborative work culture that empowers our team to make a meaningful impact on healthcare. Join us in a role where your leadership will directly enhance patient experiences and contribute to a transformative mission in health technology.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager & Site Director — Online Pharmacy in Winnersh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Montu UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Montu UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Montu UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace General Manager & Site Director — Online Pharmacy in Winnersh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Montu UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Montu UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Montu UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Montu UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Montu UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Montu UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
