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- Tasks: Lead operations and enhance patient experience in a dynamic healthcare environment.
- Company: Montu UK, a pioneering digital health company focused on cannabis-based medicines.
- Benefits: Competitive salary, generous holiday, matched pension, and enhanced parental leave.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: 5+ years of leadership experience in regulated industries and strong analytical skills.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 42000 - 60000 £ per year.
About the role
The Senior Operations Lead is responsible for driving operational execution across various business areas at Montu UK including clinic operations, pharmacy operations and patient experience. This role combines leadership, operational oversight, and hands-on support to ensure operational performance across clinical and non-clinical services is met.
Key Responsibilities & Accountabilities
- Leadership: Lead a high performing operations team to deliver clinical services and operational support functions.
- Leadership: Own operational KPIs including capacity planning and productivity.
- Leadership: Act as a point of escalation for clinicians and other operational teams across the business.
- Leadership: Monitor daily workflows and performance metrics, ensuring service levels and response times are met.
- Leadership: Conduct regular team meetings, performance reviews, and provide coaching and development opportunities.
- Operational Management: Identify process improvements and contribute to the development of policies, procedures, and training materials.
- Operational Management: Support hiring, onboarding, and training of new team members.
- Operational Management: Ensure compliance with all regulatory requirements, including patient confidentiality and data protection standards.
- Patient Experience and Pharmacy Support: Champion a patient-first culture, ensuring operational decisions enhance service quality and retention.
- Patient Experience and Pharmacy Support: Work across patient support and Pharmacy team colleagues to ensure an end to end smooth experience for patients is delivered.
Role Requirements
- Minimum of 5 years of leadership experience in relevant industries and environments
- Good understanding of working in a highly regulated environment
- Highly analytical and commercial mindset with the ability to leverage data to drive decision-making
- Self starter and target oriented, with the ability to work in a fast paced environment
What we offer
- Competitive salary
- 25 days holiday + bank holidays (increasing to 27 then 30 days after 1 & 2 years of service)
- 5% matched pension
- Enhanced Maternity & Paternity Leave
- Cycle-to-work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Senior Operations Lead employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Montu UK and understanding their mission. Tailor your answers to show how your experience aligns with their patient-first culture and operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, improved processes, and driven results. This will showcase your fit for the Senior Operations Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Montu UK.
We think you need these skills to ace Senior Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Operations Lead role. Highlight your leadership experience and operational management skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving patient experiences and how your analytical mindset can drive our operational success. Keep it engaging and relevant!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Numbers and metrics can really help us see the impact you've made in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Montu UK
✨Know Your Operations Inside Out
Before the interview, dive deep into Montu UK's operations. Familiarise yourself with their clinic and pharmacy processes, as well as how they ensure patient experience. This knowledge will help you demonstrate your understanding of the role and how you can contribute to operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in a regulated environment. Think about times when you've led a team through challenges or improved performance metrics. Be ready to discuss how you can inspire and develop a high-performing operations team at Montu.
✨Emphasise Your Analytical Mindset
Since the role requires a highly analytical approach, come prepared with examples of how you've used data to drive decision-making in past roles. Discuss specific KPIs you've managed and how you've leveraged data to improve operational outcomes.
✨Champion Patient Experience
Montu UK values a patient-first culture, so be ready to talk about how you've prioritised patient experience in your previous roles. Share ideas on how you would enhance service quality and retention, and demonstrate your commitment to making a positive impact on patients' lives.
