At a Glance
- Tasks: Drive real change in a fast-paced health-tech environment, improving patient journeys.
- Company: Dynamic health-tech company focused on operational excellence and patient care.
- Benefits: Competitive salary, generous holiday, pension scheme, and cycle-to-work options.
- Other info: Remote role with opportunities for professional growth and development.
- Why this job: Make a tangible impact on healthcare while thriving in a start-up culture.
- Qualifications: Experience in operational improvements and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
The role is remote for people based in the UK. We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey.
From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits.
This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.
What will you be doing?
- Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
- Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
- Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
- Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
- Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
- Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
- Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
- Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
- Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
- Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
- Drive standardisation and right-first-time ways of working across operational teams.
- Use data, customer feedback, and complaints insights to prioritise and shape improvements.
- Support change adoption through training, communication, and ongoing feedback loops.
- Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
- Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
- Define success measures of initiatives at the outset and use these to validate success/control once delivered.
- Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.
What do you need?
- Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
- Demonstrable ability to move quickly from analysis to action and deliver tangible change.
- Solid stakeholder management and facilitation skills across cross-functional teams.
- Experience supporting project delivery or working within structured and semi-structured project environments.
- Willingness to travel to Winnersh to meet stakeholders from time to time.
What we offer:
- Competitive salary
- 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Enhanced Maternity
Remote Business Change Specialist employer: Montu UK
Join a dynamic health-tech company that prioritises meaningful change and employee growth. As a Remote Business Change Specialist, you'll thrive in a fast-paced environment where your contributions directly enhance patient journeys and operational efficiency. With competitive salaries, generous holiday allowances, and a supportive culture that encourages innovation and collaboration, this role offers a unique opportunity to make a real impact while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Business Change Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the health-tech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want to hear about your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific challenges you've faced and how you tackled them. This is your chance to demonstrate that 'get things done' mindset we love.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Remote Business Change Specialist
Some tips for your application 🫡
Show Us Your Hands-On Experience:When you're writing your application, make sure to highlight any hands-on experience you've had in implementing operational changes. We want to see how you've turned ideas into action, especially in fast-paced environments like health-tech.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to improving customer journeys. We appreciate a no-nonsense approach that gets straight to the heart of what you can bring to the table.
Demonstrate Your Problem-Solving Skills:We love a good problem-solver! In your application, share specific examples of how you've tackled challenges in previous roles. Show us how you’ve used data and feedback to drive improvements and make a real impact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Montu UK
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values, especially how they relate to health-tech. Familiarise yourself with Lean Six Sigma principles and be ready to discuss how you've applied them in past roles. This shows you’re not just a fit for the role but also genuinely interested in what they do.
✨Showcase Your Impact
Prepare specific examples of how you've driven change in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight measurable outcomes from your initiatives, especially those that improved customer journeys or operational efficiency.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think about potential friction points in patient journeys and how you would address them. This will show your ability to think on your feet and apply your knowledge practically.
✨Engage with Stakeholders
Since stakeholder management is key in this role, prepare to discuss how you’ve successfully collaborated with cross-functional teams. Share experiences where you facilitated workshops or aligned diverse groups towards a common goal. This will illustrate your interpersonal skills and ability to drive consensus.
