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- Tasks: Join our team to manage patient prescriptions and support clinical excellence.
- Company: Montu UK is a pioneering digital health company focused on cannabis-based medicines.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and growth opportunities.
- Why this job: Be part of a founding team making a real impact in healthcare.
- Qualifications: 2+ years experience preferred; healthcare background is a plus but not essential.
- Other info: Flexible working hours and a dynamic, supportive environment await you.
The predicted salary is between 36000 - 60000 £ per year.
About the roleThe role of the Prescription Coordinator is based onsite at our London office and sits within the wider Operations Team. The position requires a dynamic, adaptable, and patient-centric individual who thrives in a fast-paced environment and enjoys solving problems on the go.
As part of this role, you will be responsible for physically transporting prescriptions between our London office and Reading Pharmacy. Therefore, you will need to be comfortable navigating London\’s transport network, handling unexpected delays, and ensuring timely and secure delivery of prescriptions. A monthly travel card will be provided to cover all work-related travel.
Key responsibilities
Transport prescriptions between the London office and Reading Pharmacy, ensuring accuracy, confidentiality, and timeliness
Answering patient queries by telephone and email
Maintain patients\’ electronic health records
Maintaining full and accurate record of prescriptions
Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
Updating patients with any changes in their prescription
Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
Support clinicians working in the service with operational queries
Liaise with product and tech support team on technical issues
Work closely with line manager and wider team on service improvement
Shift based and flexible working maybe required from time to time
Skills, Experience, and Qualifications
Min 2 years\’ experience in an administrative, operations, or coordination role; ideally in a fast-paced environment
Proven ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail
Strong problem-solving skills and the ability to stay calm and resourceful when facing travel disruptions, delays, or unexpected challenges
Excellent communication skills, both written and verbal, with a professional and empathetic approach to patient interactions
Confident using a variety of digital tools and systems; high level of IT proficiency (experience with electronic health records or CRM systems is advantageous)
Understanding of working within a regulated industry and following policies, procedures, and SOPs
Proactive and dependable, with the ability to work independently and as part of a collaborative, cross-functional team
Must be comfortable travelling regularly between London and Reading, ensuring secure and timely transport of prescriptions
What we offer
Competitive salary
25 days holiday (rising to 27 after one year & 30 after two years) + bank holidays
5% matched pension
Cycle-to-work scheme
Opportunities for development and growth
A dynamic and supportive work environment
About MontuMontu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients\’ lives
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Prescriptions Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescriptions Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare regulations and policies relevant to prescription management. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who have experience in pharmacy or clinical roles. Engaging with them can provide you with valuable insights and potentially lead to referrals for the Prescription Coordinator position.
✨Tip Number 3
Showcase your IT proficiency by familiarising yourself with common electronic health record systems and prescription management software. Being able to discuss specific tools during your interview will highlight your readiness for the role.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed patient queries or worked under pressure. Having concrete examples ready will illustrate your problem-solving skills and patient-centric approach, which are crucial for this role.
We think you need these skills to ace Prescriptions Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in healthcare or operational roles. Emphasise skills like attention to detail and IT proficiency, as these are crucial for the Prescription Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the healthcare industry. Mention specific experiences that demonstrate your ability to work cross-functionally and manage prescriptions effectively.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as your ability to handle patient queries, maintain electronic health records, and work under pressure. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for the role of Prescription Coordinator.
How to prepare for a job interview at Montu UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Prescription Coordinator. Familiarise yourself with the key tasks such as managing patient queries, maintaining health records, and liaising with pharmacy teams. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Attention to Detail
Given the importance of accuracy in prescription management, be prepared to discuss examples from your past experience where your attention to detail made a difference. Highlight any specific instances where you successfully managed complex information or resolved discrepancies.
✨Demonstrate Patient-Centricity
As the role is focused on patient support, think of ways to convey your commitment to patient care. Share experiences that illustrate how you've gone above and beyond to assist patients or improve their experience in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare for scenarios related to handling patient complaints or technical issues, and think through how you would approach these situations effectively.
