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- Tasks: Be the friendly first point of contact for patients, handling around 450 calls weekly.
- Company: Montu UK is a leading digital health company focused on cannabis-based medicines.
- Benefits: Enjoy a competitive salary, hybrid work, generous leave, and a pension scheme.
- Why this job: Join a supportive team dedicated to innovating patient care and making a real impact.
- Qualifications: Experience in high-volume call centres, strong communication skills, and IT proficiency required.
- Other info: Opportunities for professional growth in a dynamic work environment.
The predicted salary is between 20800 - 36400 £ per year.
As a Patient Support Coordinator, you’ll be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.
Salary: £26,000 pa
Working Hours: 40 hour working week (5 days - Remote). Hours: 7:30am - 4:30pm/9:30am-6:30pm
Key Responsibilities:
- High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
- Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
- Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
- Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
- Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.
What We’re Looking For:
- High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
- Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
- Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
- IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
- Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.
Why Join Montu UK?
- Competitive Salary: £26,000 per annum.
- Work-Life Balance: 40-hour work week (5 days) + Hybrid.
- Generous Leave: 25 days annual leave plus bank holidays (increases to 30 days after 12 months service).
- Pension Scheme: Employer matching up to 5%.
- Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company.
- Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives.
If you thrive in a high-volume environment and are passionate about providing top-notch patient care, we’d love to hear from you. Apply now to become part of our supportive, innovative team shaping the future of healthcare.
About Montu: Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Patient Support Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly in patient support roles. Understanding the common challenges patients face can help you demonstrate empathy and problem-solving skills during your interactions.
✨Tip Number 2
Practice handling high-volume calls by simulating busy call centre scenarios with friends or family. This will help you develop your communication skills and learn to manage multiple queries efficiently.
✨Tip Number 3
Brush up on your IT skills, especially with patient management systems or CRMs. Being comfortable with technology will allow you to navigate the tools used at Montu UK more effectively, showcasing your readiness for the role.
✨Tip Number 4
Network with professionals in the healthcare and customer service fields. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
We think you need these skills to ace Patient Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume call handling and customer service. Use specific examples that demonstrate your ability to manage complex queries and maintain professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention your strong communication skills and any experience with patient management systems or CRMs.
Highlight Key Skills: In your application, emphasise skills such as empathy, problem-solving, and IT proficiency. These are crucial for the Patient Support Coordinator role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Montu UK
✨Show Your Empathy
As a Patient Support Coordinator, empathy is key. During the interview, share examples of how you've handled patient or customer queries with compassion and understanding. This will demonstrate your ability to connect with patients and provide the support they need.
✨Highlight Your Call Centre Experience
Make sure to discuss your previous experience in high-volume call centres. Talk about how you managed complex queries and maintained professionalism under pressure. This will reassure the interviewers that you can handle the demands of the role.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for this position. Prepare to showcase your verbal and written communication skills during the interview. You might even want to practice active listening techniques to show that you can engage effectively with patients.
✨Familiarise Yourself with IT Tools
Since the role involves using various software tools, brush up on your IT proficiency. If you have experience with patient management systems or CRMs, be sure to mention it. This will highlight your readiness to adapt to the technical aspects of the job.
