Patient Support Coordinator

The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

KEY RESPONSIBILITIES:

• Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
• Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
• Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
• Patient Guidance: Provide patients with information about their medications.
• Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
• Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues
• Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
• Collaboration with remotes to action things on site

Requirements

• 2 years plus customer service experience
• Working in a healthcare environment advantageous but not essential
• Excellent attention to detail
• Good understanding of working a highly regulated industry and following policies and SOPs
• High level of IT proficiency
• Ability to work under pressure

Salary & Benefits

• £26,000-£28,000 depending on experience
• 25 days holiday plus bank holidays (will increase to 30 days after 1 year)
• Competitive pension scheme – employer contribution up to 5%
• Cycle to work scheme
• Casual dress
• Free food and refreshments

Compensation Range: £26K – £28K

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