Patient Liaison Officer
Patient Liaison Officer

Patient Liaison Officer

Winnersh Full-Time 28000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help patients navigate services and provide support with empathy and care.
  • Company: Join Montu, a pioneering healthcare service focused on patient satisfaction.
  • Benefits: Enjoy a hybrid work model, generous holiday, and a solid pension scheme.
  • Why this job: Be part of the founding team, making a real impact in patient care.
  • Qualifications: 2+ years experience, strong communication skills, and IT proficiency required.
  • Other info: Flexible shifts may be needed; work in a supportive, dynamic environment.

The predicted salary is between 28000 - 28000 £ per year.

THE ROLE

The role of the Patient Liaison Officer sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team

ROLE AND RESPONSIBILITIES:

  • Onboarding new patients
  • Outreach to patients to obtain feedback
  • Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
  • Skilled in providing guidance and support to patients with varying levels of technological proficiency.
  • Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
  • Reschedule and coordinate patient appointments to optimise patient satisfaction
  • Guide patients through the clinic and pharmacy processes
  • Assist patients with any queries
  • Maintain patients’ electronic health records
  • Support the clinical team in the following areas:
  • Collecting patient data relating to long term conditions
  • Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
  • Liaise with product and tech support team on technical issues
  • Attend work related meetings as required
  • To maintain all mandatory training and familiarity with company policies and SOPS
  • Shift based and flexible working maybe required from time to time

Skills, Experience & Qualifications

  • 2 plus years of work experience
  • Working in a healthcare environment advantageous but not essential
  • Sales experience is advantageous
  • Excellent attention to detail
  • Good understanding of working a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Excellent communication and interpersonal skills
  • Self motivated and target driven
  • Ability to work under pressure
  • Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.

This is a hybrid role working 1 day in our office in Reading.

SALARY & BENEFITS:

  • £28,000 pro rata
  • 25 days holiday plus bank holidays
  • Generous pension scheme, employer contribution up to 5%
  • Cycle to work scheme

Compensation Range: £28K

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Patient Liaison Officer employer: Montu UK

Montu is an exceptional employer that prioritises patient care and employee development, making it an ideal place for those passionate about healthcare. As part of the UK founding team, you will enjoy a supportive work culture that values your contributions, offers flexible working arrangements, and provides opportunities for professional growth. With competitive benefits including a generous pension scheme and ample holiday, Montu fosters a rewarding environment for its employees in Reading.
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Contact Detail:

Montu UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Patient Liaison Officer

✨Tip Number 1

Familiarise yourself with Montu's services and patient care philosophy. Understanding their approach will help you engage more effectively during interviews and demonstrate your alignment with their values.

✨Tip Number 2

Prepare to discuss your experience in handling patient interactions, especially in high-pressure situations. Think of specific examples where you've successfully reassured anxious patients or resolved their concerns.

✨Tip Number 3

Showcase your IT proficiency by being ready to discuss any relevant software or systems you've used in previous roles. Highlighting your ability to adapt to new technologies will be a plus for this position.

✨Tip Number 4

Demonstrate your understanding of the healthcare industry regulations. Being knowledgeable about policies and SOPs will show that you are prepared to work in a highly regulated environment like Montu.

We think you need these skills to ace Patient Liaison Officer

Excellent Communication Skills
Interpersonal Skills
Attention to Detail
Empathy and Compassion
IT Proficiency
Ability to Work Under Pressure
Patient Onboarding Experience
Feedback Collection Skills
Appointment Coordination
Understanding of Healthcare Regulations
Problem-Solving Skills
Self-Motivation
Target-Driven Mindset
Calmness in High-Pressure Situations
Familiarity with Electronic Health Records

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Patient Liaison Officer position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: Emphasise any previous work experience in healthcare or customer service roles. Provide specific examples of how you've successfully engaged with patients or clients, especially in high-pressure situations.

Showcase Communication Skills: Since excellent communication is key for this role, include examples that demonstrate your ability to communicate clearly and empathetically. Mention any experience you have in guiding individuals through complex processes.

Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Patient Liaison Officer role. Use keywords from the job description to make your application stand out.

How to prepare for a job interview at Montu UK

✨Show Your Empathy

As a Patient Liaison Officer, you'll be dealing with patients who may be anxious or confused. Make sure to demonstrate your ability to empathise with their feelings during the interview. Share examples of how you've successfully calmed anxious individuals in the past.

✨Highlight Your Communication Skills

Excellent communication is key in this role. Prepare to discuss how you’ve effectively communicated complex information to patients or clients before. Use specific examples that showcase your ability to adapt your communication style to different audiences.

✨Demonstrate Your Tech Savviness

Since the role requires guiding patients with varying levels of technological proficiency, be ready to talk about your IT skills. Mention any relevant experience you have with electronic health records or other healthcare technologies, and how you can assist patients in navigating these tools.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage difficult conversations or coordinate appointments efficiently. Practising your responses will help you feel more confident during the interview.

Patient Liaison Officer
Montu UK
M
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