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For Companies At a Glance
- Tasks: Help patients navigate their healthcare journey and provide support with appointments and queries.
- Company: Join Montu, a pioneering healthcare service focused on patient success and satisfaction.
- Benefits: Enjoy a hybrid work model, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of the UK founding team and make a real impact on patient care.
- Qualifications: 2+ years experience, preferably in healthcare or sales, with strong communication skills.
- Other info: Flexible working hours may be required; must maintain professionalism under pressure.
The predicted salary is between 28000 - 28000 £ per year.
THE ROLE
The role of the patient success coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team
ROLE AND RESPONSIBILITIES:
- Onboarding new patients
- Outreach to patients to obtain feedback
- Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
- Skilled in providing guidance and support to patients with varying levels of technological proficiency.
- Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
- Reschedule and coordinate patient appointments to optimise patient satisfaction
- Guide patients through the clinic and pharmacy processes
- Assist patients with any queries
- Maintain patients’ electronic health records
- Support the clinical team in the following areas:
- Collecting patient data relating to long term conditions
- Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
- Liaise with product and tech support team on technical issues
- Attend work related meetings as required
- To maintain all mandatory training and familiarity with company policies and SOPS
- Shift based and flexible working maybe required from time to time
Skills, Experience & Qualifications
- 2 plus years of work experience
- Working in a healthcare environment advantageous but not essential
- Sales experience is advantageous
- Excellent attention to detail
- Good understanding of working a highly regulated industry and following policies and SOPs
- High level of IT proficiency
- Excellent communication and interpersonal skills
- Self motivated and target driven
- Ability to work under pressure
- Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.
This is a hybrid role working 1 day in our office in Reading.
SALARY & BENEFITS:
- £28,000 pro rata
- 25 days holiday plus bank holidays
- Generous pension scheme, employer contribution up to 5%
- Cycle to work scheme
#J-18808-Ljbffr
Patient Engagement Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Engagement Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare industry, especially patient engagement strategies. Understanding how to effectively communicate with patients and address their concerns will set you apart as a candidate.
✨Tip Number 2
Showcase your ability to handle high-pressure situations. Prepare examples from your past experiences where you've successfully managed anxious patients or resolved conflicts, as this is crucial for the role.
✨Tip Number 3
Highlight your IT proficiency and any experience with electronic health records. Being tech-savvy is essential for this position, so be ready to discuss specific tools or software you've used in previous roles.
✨Tip Number 4
Demonstrate your empathy and communication skills during any interactions. Whether it's through networking or interviews, showing that you can connect with patients on a personal level will make a strong impression.
We think you need these skills to ace Patient Engagement Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Patient Engagement Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in healthcare or patient engagement roles. If you have sales experience, mention how it has equipped you with excellent communication and interpersonal skills that are crucial for this role.
Showcase Your Skills: Demonstrate your IT proficiency and attention to detail in your CV and cover letter. Provide examples of how you've successfully managed high-pressure situations and engaged with patients empathetically.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for patient care and your understanding of the healthcare industry. Mention your motivation for joining Montu and how you can contribute to their mission.
How to prepare for a job interview at Montu UK
✨Show Your Empathy
As a Patient Engagement Coordinator, you'll be dealing with patients who may be anxious or confused. Make sure to demonstrate your ability to empathise and reassure during the interview. Share examples of how you've successfully engaged with patients in the past.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Prepare to discuss how you’ve effectively communicated complex information to patients or clients before. Use specific examples that showcase your ability to adapt your communication style to different audiences.
✨Demonstrate Your Tech Savviness
Since the role requires guiding patients with varying levels of technological proficiency, be ready to talk about your IT skills. Mention any relevant experience you have with electronic health records or other healthcare technologies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage difficult conversations or coordinate appointments efficiently, and be prepared to explain your thought process and actions.
