At a Glance
- Tasks: Help patients navigate their care journey and provide support with appointments and queries.
- Company: Join Montu, a pioneering healthcare service focused on patient-centric care in the UK.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and flexible hybrid working options.
- Why this job: Be part of the founding team, making a real impact on patient experiences and outcomes.
- Qualifications: 2+ years experience, preferably in healthcare or sales, with strong communication skills.
- Other info: This role requires calmness under pressure and a passion for helping others.
The predicted salary is between 28000 - 28000 £ per year.
THE ROLE
The role of the Patient Care Coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team
ROLE AND RESPONSIBILITIES:
- Onboarding new patients
- Outreach to patients to obtain feedback
- Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
- Skilled in providing guidance and support to patients with varying levels of technological proficiency.
- Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
- Reschedule and coordinate patient appointments to optimise patient satisfaction
- Guide patients through the clinic and pharmacy processes
- Assist patients with any queries
- Maintain patients’ electronic health records
- Support the clinical team in the following areas:
- Collecting patient data relating to long term conditions
- Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
- Liaise with product and tech support team on technical issues
- Attend work related meetings as required
- To maintain all mandatory training and familiarity with company policies and SOPS
- Shift based and flexible working maybe required from time to time
Skills, Experience & Qualifications
- 2 plus years of work experience
- Working in a healthcare environment advantageous but not essential
- Sales experience is advantageous
- Excellent attention to detail
- Good understanding of working a highly regulated industry and following policies and SOPs
- High level of IT proficiency
- Excellent communication and interpersonal skills
- Self motivated and target driven
- Ability to work under pressure
- Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.
This is a hybrid role working 1 day in our office in Reading.
SALARY & BENEFITS:
- £28,000 pro rata
- 25 days holiday plus bank holidays (increases to 30 days after 12 months service)
- Generous pension scheme, employer contribution up to 5%
- Cycle to work scheme
Compensation Range: £28K
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Patient Care Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare industry, especially patient care processes. Understanding how to effectively communicate with patients and address their concerns will set you apart during interviews.
✨Tip Number 2
Showcase your ability to handle high-pressure situations. Prepare examples from your past experiences where you successfully managed anxious patients or resolved conflicts, as this is crucial for the Patient Care Coordinator role.
✨Tip Number 3
Highlight your IT proficiency and experience with electronic health records. Being comfortable with technology is essential, so be ready to discuss any relevant software or systems you've used in previous roles.
✨Tip Number 4
Network with professionals in the healthcare sector. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient care or healthcare environments. Emphasise skills like communication, attention to detail, and IT proficiency, as these are crucial for the Patient Care Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how your background aligns with Montu's mission. Mention specific experiences where you've successfully supported patients or managed high-pressure situations.
Showcase Relevant Skills: Clearly outline your ability to engage with patients, especially those who may be anxious. Provide examples of how you've used empathy and clear communication to reassure patients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Montu UK
✨Show Your Empathy
As a Patient Care Coordinator, you'll be dealing with patients who may be anxious or confused. Make sure to demonstrate your ability to empathise with their feelings during the interview. Share examples of how you've successfully calmed anxious individuals in the past.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you’ve effectively communicated complex information to patients or clients before. Use specific examples that showcase your ability to adapt your communication style to different audiences.
✨Demonstrate Your IT Proficiency
Since the role requires a high level of IT proficiency, be ready to talk about your experience with electronic health records and any relevant software. If you have examples of how you've used technology to improve patient care or streamline processes, share those!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential situations you might face as a Patient Care Coordinator and how you would handle them. Practising these scenarios can help you respond confidently during the interview.