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- Tasks: Drive real change in healthtech by implementing improvement projects that enhance patient journeys.
- Company: Fast-growing healthtech company focused on operational excellence and patient care.
- Benefits: Competitive salary, generous holiday allowance, and opportunities for professional growth.
- Why this job: Make a tangible impact on healthcare while thriving in a dynamic, start-up environment.
- Qualifications: Lean Six Sigma Green Belt and experience in operational improvements required.
- Other info: Join a collaborative team where your ideas can lead to meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
About the role: We are looking for a hands-on, delivery-focused Implementation Associate to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements.
You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.
Key responsibilities:
- Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
- Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
- Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
- Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
- Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
- Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
- Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
- Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
- Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
- Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
- Drive standardisation and right-first-time ways of working across operational teams.
- Use data, customer feedback, and complaints insights to prioritise and shape improvements.
- Support change adoption through training, communication, and ongoing feedback loops.
- Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
- Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
- Define success measures of initiatives at the outset and use these to validate success/control once delivered.
- Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.
Qualifications, skills and experience:
- Lean Six Sigma Green Belt (or equivalent) with strong process mapping experience (e.g. BPMN 2.0).
- Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
- Demonstrable ability to move quickly from analysis to action and deliver tangible change.
- Solid stakeholder management and facilitation skills across cross-functional teams.
- Experience supporting project delivery or working within structured and semi-structured project environments.
What we offer:
- Competitive salary
- 25 days holiday (rising to 27 after one year and 30 after two years)
Implementation Associate in London employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate in London
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show you're genuinely interested and ready to dive into the role.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to implementation and process improvement. Think about how you can showcase your Lean Six Sigma skills and past successes in a relatable way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the healthtech space.
We think you need these skills to ace Implementation Associate in London
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making real changes in the healthtech space. Share specific examples of how you've driven improvements in the past.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we’re all about efficiency here!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Implementation Associate role. Mention how your Lean Six Sigma experience aligns with our goals and how you can help improve the patient journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Montu UK
✨Know Your Lean Six Sigma Inside Out
Make sure you brush up on your Lean Six Sigma principles and tools. Be ready to discuss how you've applied these in past roles, especially in improving processes or customer journeys. Prepare specific examples that showcase your ability to diagnose issues and implement effective solutions.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your experience as a versatile problem-solver. Share stories where you tackled complex challenges in fast-paced environments. Emphasise your ability to adapt quickly and prioritise delivery over perfection, which is crucial for this role.
✨Demonstrate Stakeholder Management
Be prepared to discuss how you've successfully managed stakeholders in previous projects. Think of examples where you facilitated workshops or aligned teams on current and future states. This will show your ability to coordinate across cross-functional teams effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your approach to implementing changes. Practice articulating your thought process when faced with ambiguity or friction points. Show how you would use data and feedback to shape improvements and ensure compliance with regulations.
