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- Tasks: Lead e-commerce operations, optimising product listings and enhancing patient experience.
- Company: Dynamic healthcare company focused on improving patient access to products.
- Benefits: Generous leave, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with autonomy and collaborative culture.
- Why this job: Make a real impact in healthcare while driving e-commerce success.
- Qualifications: 4-7 years in e-commerce, strong analytical skills, and customer-focused mindset.
The predicted salary is between 45000 - 55000 ÂŁ per year.
You’ll own how patients discover, evaluate, and purchase products on Montu Pharmacy. This isn’t a back‑of‑house role—everything you do directly impacts patient experience, conversion, and commercial performance.
You’ll manage a catalogue of 100+ products across a headless Shopify storefront, ensuring product information is accurate, optimised, and compelling. You’ll analyse customer behaviour, spot friction, and drive improvements. You’ll work cross‑functionally with paid search, paid social, CRM, and commercial teams—feeding data, insights, and requirements that shape how we prioritise resources.
This is a hands‑on role. You’ll spend time in the CMS, GA4, and customer feedback. But you’ll also spend time thinking strategically: What’s working? Where are patients getting stuck? What inventory gaps are we missing? Where can we improve conversion?
You’ll have autonomy to execute within your remit. You’ll also navigate shared decisions—we all own the outcomes, and you’ll need to be comfortable influencing without always getting your way.
What you will be doing:
- Own the Digital Storefront
- Manage and maintain product content across CMS and Shopify (copy, imagery, pricing, metadata, categorisation, compliance tagging)
- Monitor product data quality through regular audits; identify and fix inaccuracies
- Optimise navigation, search functionality, filters, and product visibility to improve discoverability
- Resolve customer‑facing issues in collaboration with Patient Support and Marketing teams
- Manage the promotional calendar; plan and execute campaigns, seasonal initiatives, and tactical promotions
- Drive Commercial Performance
- Analyse customer behaviour and performance data (GA4, heatmaps, user feedback) to understand what works and what doesn’t
- Identify conversion friction points in the patient journey and propose improvements
- Spot upsell and cross‑sell opportunities based on customer behaviour and product relationships
- Lead product range recommendations (non POM products only) – identify growth opportunities across categories, working closely with the Commercial team to build and expand the product listings
- Monitor inventory performance; identify slow movers, stockouts, and demand gaps
- Support A/B testing of product pages, messaging, and site experience
- Report on merchandising performance, trends, and opportunities to stakeholders
- Influence Cross‑Functional Strategy
- Feed product performance insights and patient behaviour data into paid search and paid social planning
- Partner with the CRM team to ensure product categorisation, tagging, and lifecycle messaging align
- Work with Commercial and Operation teams on inventory planning; identify range gaps and market opportunities
- Brief the web development team on UX improvements, content priorities, and technical requirements
- Contribute to pricing performance analysis and provide recommendations based on competitive and customer behaviour insights
- Support Patient‑Facing Content
- Collaborate with internal teams to create compelling product guides, FAQs, comparison tools, and educational content
- Ensure all patient‑facing content is accurate, compliant, and supportive of the customer journey
What do you need?
Experience
You have 4–7 years’ experience in e‑commerce, ideally with D2C brands. You’ve run or significantly contributed to a digital channel—whether from merchandising, product, operations, or growth—and you’ve driven commercial outcomes. You understand how to make trade‑offs between tactical execution and strategic impact. You’re comfortable in ambiguity and can prioritise ruthlessly when everything feels urgent.
Must‑Have Skills & Attributes
- E‑commerce platform expertise: Strong working knowledge of Shopify (headless CMS experience a plus). You can manage products, metadata, and basic site structure confidently.
- Analytical mindset: You use data to make decisions. You’re comfortable with GA4 or similar analytics tools; you can interpret trends and translate them into action.
- Detail‑oriented with operational discipline: You catch errors others miss. You build processes that scale. You’re comfortable with product data and compliance tagging.
- Customer‑focused thinking: You genuinely care about user experience. You listen to feedback and iterate based on what patients actually need.
- Cross‑functional communicator: You work well with teams you don’t manage. You can explain why something matters, not just what you need. You influence through insight, not authority.
- Self‑starter: You’re comfortable with ambiguity. You identify problems and solve them without needing someone to ask. You don’t wait for perfect information.
- Commercial acumen: You understand margin, conversion, and unit economics. You think in terms of revenue impact, not just activity.
Nice to Have
- Experience in healthcare, pharmacy, or regulated environments (not essential; willingness to learn compliance requirements is)
- Familiarity with design tools (Figma, Canva) or content creation
- Exposure to SEO and on‑site optimisation
- Experience with heatmap or session recording tools (Hotjar, Contentsquare)
- Knowledge of product data standards (GTIN, UPC, ASIN, etc.)
Why You’ll Want This Role
You own a channel end‑to‑end in a regulated healthcare business that’s scaling. Your decisions are visible, and your impact is measurable. You’ll work with a team that trusts you to run autonomously but values your voice in strategy. You’ll learn the healthcare/pharmacy space quickly and build something real—not just optimise for engagement metrics in a corporate silo.
You’ll also work in a scale‑up where pace is fast, decisions are made with incomplete information, and the person willing to get comfortable with ambiguity wins.
What We’re Looking For
- Has shipped something in e‑commerce and can talk about what worked and what didn’t
- Genuinely enjoys solving customer problems, not just managing tasks
- Can sit comfortably in 'we won some, we lost some' decision‑making
- Brings commercial instinct alongside execution rigour
- Is excited about healthcare/pharmacy as a problem space to solve
What We Offer
Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8
E-Commerce Operations Lead in London employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work in healthcare or pharmacy. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your e-commerce projects, especially any that involved Shopify or data analysis. Use real examples to demonstrate how you’ve improved conversion rates or solved customer issues. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by diving deep into Montu Pharmacy’s products and customer journey. Think about potential friction points and come up with actionable ideas to improve them. This shows you’re not just interested in the role but are already thinking strategically about how to make an impact.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It keeps you top of mind and shows your enthusiasm for the position. Plus, it’s a great way to reinforce your cross-functional communication skills!
We think you need these skills to ace E-Commerce Operations Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the E-Commerce Operations Lead role. Highlight your experience with e-commerce platforms like Shopify and any relevant data analysis skills. We want to see how your background aligns with what we're looking for!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical mindset. Mention specific tools you've used, like GA4, and how you've leveraged data to drive improvements in previous roles. We love numbers that tell a story!
Demonstrate Customer Focus: We’re all about the patient experience here at Montu Pharmacy. Share examples of how you’ve put customers first in your past roles. Whether it’s through improving product visibility or resolving customer issues, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Montu UK
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around Shopify and analytics tools like GA4. Be ready to discuss how you've used data to drive decisions in past roles, as this will show your analytical mindset and commercial acumen.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues or improved user experience in previous positions. Highlight specific instances where you identified friction points and proposed actionable solutions, demonstrating your customer-focused thinking.
✨Be Ready to Collaborate
Since this role involves working cross-functionally, think of times when you've successfully collaborated with different teams. Be prepared to discuss how you communicate insights and influence others without direct authority—this will showcase your cross-functional communication skills.
✨Embrace Ambiguity
This position requires a self-starter who can navigate uncertainty. Share experiences where you've thrived in ambiguous situations, identifying problems and taking initiative to solve them. This will highlight your ability to prioritise and act decisively when things get tricky.