At a Glance
- Tasks: Support IT services, manage systems, and provide end-user support in a growing business.
- Company: Montu UK, a leading digital health company transforming patient care with innovative technology.
- Benefits: Generous leave, pension matching, work-from-home options, and growth opportunities.
- Other info: Join a fast-growing team dedicated to improving patient access to effective treatments.
- Why this job: Make a real impact on healthcare while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant IT certifications are preferred.
The predicted salary is between 60000 - 80000 £ per year.
Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.
What will you be doing?
- IT System Administration
- Ongoing system management of Strategic IT platforms, including cloud and SaaS.
- Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base.
- Manage software licensing across the business, including provisioning, reconciliation and renewals.
- End-User & Systems Support
- Perform support operations for a growing user base, ensuring high availability and performance.
- Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.
- Operate and maintain robust incident management and ensure adherence to SLAs.
- Cybersecurity & Compliance
- Support and maintain IT security protocols, ensuring compliance with industry standards.
- Support identity and access management, endpoint security, and secure networking solutions.
- Support and where appropriate, manage relationships with third‑party IT vendors and service providers to ensure best‑in‑class solutions.
- Onboarding and Offboarding process
- Procure, setup and distribute new hire equipment.
- Process returned equipment.
- Delivery of IT onboarding training as required.
- Automation for all of the above
- Cross-functional Collaboration
- Act as the IT liaison between internal teams including HR, operations, governance and software development.
- Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences.
What do you need?
- Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
- Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
- Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
- Excellent communication skills and a user‑first mindset to ensure technology enables business success.
- Hands‑on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
- Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays.
- Pension Matching: Up to 5% employer matching contributions.
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more.
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact.
- Enhanced Maternity & Paternity Leave.
About Us Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
