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- Tasks: Drive real change in healthtech by implementing improvement projects that enhance patient journeys.
- Company: Montu UK, a leading digital health company focused on cannabis-based medicines.
- Benefits: Competitive salary, generous holiday, matched pension, and growth opportunities.
- Why this job: Make a meaningful impact on patients' lives while thriving in a dynamic, fast-paced environment.
- Qualifications: Lean Six Sigma Green Belt and experience in operational improvements.
- Other info: Join a supportive team dedicated to transforming healthcare and enhancing patient care.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the role: We are looking for a hands-on, delivery-focused Implementation Associate to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated healthtech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike.
Key responsibilities:
- Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes.
- Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations.
- Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes.
- Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement.
- Own discrete projects and workstreams, while supporting the wider business on larger programmes as required.
- Translate insights into clear process documentation (process maps, SOPs, work instructions, controls).
- Facilitate workshops to align stakeholders on current state, future state, and implementation actions.
- Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment.
- Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality.
- Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented.
- Drive standardisation and right-first-time ways of working across operational teams.
- Use data, customer feedback, and complaints insights to prioritise and shape improvements.
- Support change adoption through training, communication, and ongoing feedback loops.
- Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift.
- Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection.
- Define success measures of initiatives at the outset and use these to validate success/control once delivered.
- Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements.
Qualifications, skills and experience:
- Lean Six Sigma Green Belt (or equivalent) with strong process mapping experience (e.g. BPMN 2.0).
- Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments.
- Demonstrable ability to move quickly from analysis to action and deliver tangible change.
- Solid stakeholder management and facilitation skills across cross-functional teams.
- Experience supporting project delivery or working within structured and semi-structured project environments.
What we offer:
- Competitive salary
- 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Enhanced Maternity & Paternity Leave
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu: Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Implementation Associate employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those who work at Montu or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your Lean Six Sigma projects or any customer journey improvements you've implemented. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 3
Be ready to adapt! In a fast-paced environment like Montu, being flexible is key. Practice discussing how you've tackled ambiguity and made quick decisions in previous roles during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a difference.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Show Your Hands-On Experience: When you're writing your application, make sure to highlight any hands-on experience you've had in implementing changes. We want to see how you've turned ideas into action, especially in fast-paced environments like healthtech.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to improving processes or patient journeys. We appreciate brevity but also want to see the impact of your work!
Demonstrate Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles. Show us how you’ve used Lean Six Sigma tools or other methods to drive improvements and make things happen.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Montu!
How to prepare for a job interview at Montu UK
✨Know Your Lean Six Sigma Inside Out
Since the role requires a Lean Six Sigma Green Belt, make sure you brush up on your knowledge of the tools and methodologies. Be ready to discuss specific examples where you've applied these techniques to drive improvements in customer journeys or operational processes.
✨Showcase Your Problem-Solving Skills
Prepare to share concrete examples of how you've tackled complex problems in fast-paced environments. Highlight your ability to identify friction points and implement practical solutions that have made a real impact on patient experiences.
✨Demonstrate Your Stakeholder Management Expertise
This role involves working closely with various teams, so be ready to discuss how you've successfully facilitated workshops or aligned stakeholders in previous projects. Share stories that showcase your communication skills and ability to keep everyone on the same page.
✨Embrace the Agile Mindset
The company values a 'get things done' approach, so convey your adaptability and willingness to pivot when priorities shift. Prepare to discuss how you've thrived in dynamic environments and delivered results quickly, even when faced with ambiguity.
