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- Tasks: Support patients with medication queries and ensure smooth communication with pharmacy services.
- Company: Montu, a leading digital health company focused on cannabis-based medicines.
- Benefits: Competitive salary, 25+ days holiday, matched pension, and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: 2+ years of customer service experience; healthcare background is a plus.
- Other info: Hybrid role with a dynamic and supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A Patient Support Coordinator at Montu acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services. This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
This is a hybrid role, working 3 days in our office based in Winnersh Triangle and 2 days from home after completion of training.
Key responsibilities
- Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
- Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
- Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
- Patient Guidance: Provide patients with information about their medications.
- Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
- Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues.
- Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
- Collaboration with remotes to action things on site
Skills, experience & qualifications
- 2 years plus customer service experience
- Working in a healthcare environment advantageous but not essential
- Excellent attention to detail
- Good understanding of working in a highly regulated industry and following policies and SOPs
- High level of IT proficiency
- Ability to work under pressure
What we offer
- Competitive salary
- 25 days holiday (rising to 27 after one year & 30 after year 2) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives
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Hybrid Patient Support Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Patient Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those connected to Montu. A friendly chat can open doors and give you insights that might just land you that Patient Support Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of pharmacy services and patient support. We want you to show off your understanding of medication-related queries and how to resolve them efficiently!
✨Tip Number 3
Practice your communication skills! As a Patient Support Coordinator, you'll be the bridge between patients and the pharmacy team. Make sure you can convey information clearly and confidently during your interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at Montu.
We think you need these skills to ace Hybrid Patient Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about clear communication, don’t forget to demonstrate your ability to convey information effectively. Use examples from your past experiences where you’ve successfully resolved issues or helped others understand complex information.
Be Detail-Oriented: Attention to detail is key in a regulated industry like healthcare. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Montu!
How to prepare for a job interview at Montu UK
✨Know Your Stuff
Familiarise yourself with Montu's services and the role of a Patient Support Coordinator. Understand the medication-related queries patients might have and how to address them. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves clear communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in customer service or healthcare settings.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved issues under pressure. Be ready to discuss how you would handle complex patient queries or medication-related problems, highlighting your ability to stay calm and find solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if Montu is the right fit for you.
