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- Tasks: Be the friendly voice guiding patients through their healthcare journey with expert support.
- Company: Montu UK is a pioneering digital health company focused on cannabis-based medicines.
- Benefits: Enjoy a competitive salary, remote work options, generous leave, and a pension scheme.
- Why this job: Make a meaningful impact in patient care while growing professionally in a supportive environment.
- Qualifications: Experience in high-volume call centres, strong communication skills, and a customer-focused mindset are essential.
- Other info: Join a dynamic team dedicated to transforming lives and improving access to effective treatments.
The predicted salary is between 20800 - 31200 £ per year.
Join to apply for the German Speaking Patient Support Coordinator role at Montu UK
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Join to apply for the German Speaking Patient Support Coordinator role at Montu UK
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This range is provided by Montu UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
As a German Speaking Patient Support Coordinator, you will l be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.
Salary – £26,000 pa
40 hour working week. (5 days – Remote)
Hours: 7:30am – 4:30pm/9:30am-6:30pm
Key Responsibilities
- High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
- Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
- Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
- Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
- Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.
What We’re Looking For
- High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
- Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
- Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
- IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
- Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.
Why Join Montu UK?
- Competitive Salary: £26,000 per annum.
- Work-Life Balance: 40-hour work week (5 days) + Hybrid.
- Generous Leave: 25 days annual leave plus bank holidays (increases to 30 days after 12 months service).
- Pension Scheme: Employer matching up to 5%.
- Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company.
- Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives.
Ready to Apply?
If you thrive in a high-volume environment and are passionate about providing top-notch patient care, we’d love to hear from you. Apply now to become part of our supportive, innovative team shaping the future of healthcare.
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Compensation Range: £26K
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Information Technology
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Industries
Hospitals and Health Care
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German Speaking Patient Support Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Patient Support Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in relation to patient support. Understanding common patient queries and concerns will help you respond effectively during interviews.
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires fluency in both languages, being able to demonstrate your proficiency in a conversational setting can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in high-volume call environments. Be prepared to discuss specific examples of how you managed multiple calls and resolved complex issues efficiently.
✨Tip Number 4
Showcase your empathy and problem-solving skills during the interview. Prepare scenarios where you successfully assisted patients or customers, as this will demonstrate your ability to provide compassionate care.
We think you need these skills to ace German Speaking Patient Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume call handling and customer service. Emphasise any previous roles where you demonstrated empathy and problem-solving skills, as these are crucial for the Patient Support Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to handle complex queries. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Language Skills: Since this role requires German language proficiency, ensure you clearly state your language skills in both your CV and cover letter. If you have any certifications or relevant experiences using German in a professional setting, be sure to include those.
Showcase IT Proficiency: Mention any experience you have with patient management systems or CRMs in your application. Highlighting your comfort with technology will demonstrate your readiness for the role and your ability to adapt to Montu UK's systems.
How to prepare for a job interview at Montu UK
✨Showcase Your Call Centre Experience
Make sure to highlight any previous experience you have in a high-volume call centre environment. Discuss specific situations where you successfully handled complex queries, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Emphasise Empathy and Patient Care
Since the role focuses on patient support, be prepared to share examples of how you've provided compassionate service in the past. This could include times when you resolved patient issues or went above and beyond to ensure a positive experience.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your active listening skills during the interview. You might even want to prepare for common questions about handling difficult conversations.
✨Familiarise Yourself with IT Tools
Since the position requires proficiency in various software tools, brush up on any relevant patient management systems or CRMs you’ve used before. Being able to discuss your technical skills confidently will show that you're ready to hit the ground running.
