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- Tasks: Handle 450 patient calls weekly, providing support and booking appointments.
- Company: Montu UK is a leading digital health company focused on cannabis-based medicines.
- Benefits: Enjoy a competitive salary, generous leave, and a hybrid work model.
- Why this job: Join a supportive team making a real impact in patient care and healthcare innovation.
- Qualifications: Experience in high-volume call centres and strong communication skills required.
- Other info: Opportunities for professional growth and development within a forward-thinking company.
The predicted salary is between 20800 - 36400 £ per year.
As a German Speaking Patient Support Coordinator, you will be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.
Salary: £26,000 pa
Hours: 40 hour working week (5 days - Remote), 7:30am - 4:30pm/9:30am-6:30pm
Key Responsibilities:
- High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
- Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
- Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
- Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
- Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK's standard of excellence at all times.
What We’re Looking For:
- High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
- Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
- Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
- IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
- Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.
Why Join Montu UK?
- Competitive Salary: £26,000 per annum.
- Work-Life Balance: 40-hour work week (5 days) + Hybrid.
- Generous Leave: 25 days annual leave plus bank holidays (increases to 30 days after 12 months service).
- Pension Scheme: Employer matching up to 5%.
- Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company.
- Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives.
Ready to Apply? If you thrive in a high-volume environment and are passionate about providing top-notch patient care, we’d love to hear from you. Apply now to become part of our supportive, innovative team shaping the future of healthcare.
About Montu: Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
German Speaking Patient Support Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Patient Support Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in relation to patient support. Understanding common patient queries and concerns will help you respond effectively during interviews and demonstrate your commitment to providing excellent care.
✨Tip Number 2
Practice your communication skills, particularly in German. Since this role requires fluency, being able to articulate your thoughts clearly and empathetically in both English and German will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in high-volume call centres or customer service roles during networking opportunities. Engaging with professionals in similar fields can provide insights and potentially lead to referrals.
✨Tip Number 4
Showcase your IT proficiency by familiarising yourself with common patient management systems or CRMs. Being knowledgeable about these tools can give you an edge and demonstrate your readiness for the role.
We think you need these skills to ace German Speaking Patient Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume call handling and customer service. Emphasise any previous roles where you demonstrated empathy and problem-solving skills, as these are crucial for the Patient Support Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to handle complex queries. Mention your proficiency in German and how it will benefit the role, along with specific examples of your past experiences in similar environments.
Highlight IT Skills: Since the role requires comfort with various software tools, be sure to mention any experience you have with patient management systems or CRMs. This will demonstrate your readiness to adapt to Montu UK's systems and processes.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with patients or customers in the past. Highlight your active listening skills and your ability to maintain professionalism under pressure, as these are key to succeeding in this role.
How to prepare for a job interview at Montu UK
✨Showcase Your Call Centre Experience
Make sure to highlight your previous experience in a high-volume call centre. Be prepared to discuss specific examples of how you handled complex queries and maintained professionalism under pressure.
✨Demonstrate Empathy and Patience
Since the role requires a patient-focused approach, think of instances where you successfully resolved customer issues with empathy. Share stories that illustrate your ability to listen actively and provide compassionate support.
✨Familiarise Yourself with Patient Management Systems
If you have experience with any patient management systems or CRMs, be sure to mention it. If not, do a bit of research on common tools used in healthcare settings to show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to potential situations you might face as a Patient Support Coordinator, focusing on how you would ensure a seamless patient experience.
