At a Glance
- Tasks: Support IT services, manage systems, and provide end-user support in a growing business.
- Company: Montu UK, a leading digital health company focused on cannabis-based medicines.
- Benefits: Generous leave, pension matching, private healthcare, and flexible work options.
- Other info: Collaborative environment with opportunities for growth and skill development.
- Why this job: Join a fast-growing team and make a real impact on healthcare innovation.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.
What will you be doing?
- IT System Administration: Ongoing system management of Strategic IT platforms, including cloud and SaaS. Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base. Manage software licensing across the business, including provisioning, reconciliation and renewals.
- End-User & Systems Support: Perform support operations for a growing user base, ensuring high availability and performance. Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. Operate and maintain robust incident management and ensure adherence to SLAs.
- Cybersecurity & Compliance: Support and maintain IT security protocols, ensuring compliance with industry standards. Support identity and access management, endpoint security, and secure networking solutions.
- Vendor Management: Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.
- Onboarding and Offboarding process: Procure, setup and distribute new hire equipment. Process returned equipment. Delivery of IT onboarding training as required. Automation for all of the above.
- Cross-functional Collaboration: Act as the IT liaison between internal teams including HR, operations, governance and software development. Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences.
What do you need?
- Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
- Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
- Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
- Excellent communication skills and a user-first mindset to ensure technology enables business success.
- Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
- Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
What we offer:
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Private Healthcare Scheme
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
About Us: Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
IT Service Desk Analyst in Winnersh employer: Montu Group
Montu UK is an exceptional employer that fosters a collaborative and supportive work culture, ideal for IT Service Desk Analysts looking to make a meaningful impact in the healthcare sector. With generous leave policies, flexible working options, and a strong focus on employee growth through cross-team collaboration and skill development, Montu UK ensures that its employees thrive while contributing to innovative solutions in cannabis-based medicine. Join us in transforming lives and expanding access to modern medical treatments in a fast-growing digital health company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Winnersh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Montu Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Montu Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Montu Group!
✨Direct Apply to Montu Group
Let's not forget to apply directly through the Montu Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Winnersh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Montu Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Montu Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Montu Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
