Administrator in Sheffield

We are seeking a motivated and organised Administrator to join Montrose Health Group Ltd, a CQC-regulated provider of specialist addictions and neurodevelopmental services. This is an exciting opportunity to become part of a growing, forward-thinking organisation delivering high-quality care across residential and outpatient settings.

As an Administrator, you will play a vital role in supporting the day-to-day running of our services, ensuring smooth and efficient operations across our ADHD, Autism, and addiction pathways. You will be a key point of contact for patients, clinicians, and external partners, requiring excellent communication skills, attention to detail, and a proactive approach. This role is ideal for someone who thrives in a fast-paced, purpose-driven environment and is passionate about making a difference. In return, you will be part of a supportive team where your contribution is valued, with opportunities for development and progression within a positive and inclusive culture.

• Acting as a first point of contact for patients, families, and professionals via phone and email, providing a professional and compassionate service.
• Managing referrals, bookings, and appointment scheduling in line with service pathways and targets.
• Supporting clinicians with clinic coordination, including preparation of documentation and maintaining accurate records.
• Inputting, updating, and maintaining patient information on clinical systems in line with GDPR and confidentiality requirements.
• Monitoring shared inboxes and responding to queries in a timely manner.
• Liaising with internal teams and external stakeholders (e.g. GPs, partner organisations) to ensure continuity of care.
• Supporting the ADHD and Autism assessment pathways, including tracking patient progress and ensuring documentation is complete.
• Assisting with prescription administration processes in line with governance procedures.
• Maintaining accurate filing systems and supporting audit and compliance requirements, including CQC standards.
• Contributing to service improvement by identifying efficiencies and supporting new processes.

• Ensure smooth progression through enquiry, screening, booking, assessment, report, medication pathway, and annual review.
• Respond to client enquiries promptly and professionally.
• Process referrals, screening forms, and consent documentation.
• Schedule assessments and appointments accurately.
• Prepare pre-assessment packs and information.
• Support medication titration pathway administration.
• Maintain right-to-choose compliance.

• Maintain accurate client records and files in line with GDPR.
• Update clinic databases and booking systems.
• Monitor assessment and report timelines.
• Track and follow up on outstanding reports.
• Support audit-ready documentation for regulatory inspections.

• Liaise with clinical staff, assessors, and support teams regarding scheduling and documentation.
• Ensure timely communication with clients regarding appointments, paperwork, and queries.
• Flag administrative or operational issues to the Operations Director or Clinical Lead.

• Follow standard operating procedures for all administrative tasks.
• Identify minor operational bottlenecks and suggest improvements.
• Support smooth workflow between administrative and clinical teams.

• Client enquiries responded to promptly.
• Booking and scheduling completed efficiently.
• Assessment and report documents completed accurately.
• Positive client feedback on administrative interactions.
• Compliance with GDPR and CQC requirements.

• Organised and detail-oriented.
• Reliable and professional.
• Calm under pressure and adaptable.
• Clear and friendly communicator.
• Strong sense of accountability and accuracy.

Montrose Health Group Ltd is a CQC-regulated specialist provider of addictions and neurodevelopmental services based in Sheffield, South Yorkshire. We deliver high-quality, person-centred care, combining clinical excellence with compassion and innovation.

Our addiction services operate within bespoke residential settings in the Peak District, providing a safe, therapeutic environment for individuals with substance misuse and co-occurring mental health needs. We offer tailored, multidisciplinary care pathways focused on long-term recovery and wellbeing.

Our ADHD and Autism service provides assessments, diagnosis, prescribing, and post-diagnostic support for children aged 6+ and adults. We work in line with national guidance, ensuring timely, safe, and effective care delivered by experienced clinicians.

As a CQC-regulated provider, we prioritise quality, safety, and continuous improvement through strong clinical governance and safeguarding practices. Our core values—integrity, openness, and honesty—underpin a positive, inclusive culture where staff feel valued and supported. We are committed to developing our people, promoting wellbeing, and delivering outstanding care.

• GCSE grade A to C in English and Maths.
• Good standard of education with functional literacy and numeracy.

• Strong organisational skills with the ability to manage multiple tasks.
• Attention to detail and accuracy in all work.
• Good communication skills (both written and verbal).
• Ability to work independently and as part of a team.
• Ability to follow standard operating procedures.
• Ability to identify minor workflow issues and suggest improvements.
• Experience supporting a multidisciplinary clinical team.
• Understanding of healthcare data protection requirements.
• Experience using online booking or client management systems.
• Interest in ADHD and autism services.

• Experience working in an office or administrative role.
• Experience managing appointments or client records.
• Experience working in a healthcare or clinical setting desirable.
• Experience using computer systems and databases.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.