At a Glance
- Tasks: Support a major CRM migration and enhance data quality while training users.
- Company: Leading international law firm with a dynamic marketing and business development team.
- Benefits: Permanent position with opportunities for professional growth and collaboration.
- Other info: Join a high-performing team during an exciting phase of CRM development.
- Why this job: Be a key player in transforming CRM processes and making a real impact.
- Qualifications: Strong CRM experience, especially in law or professional services, with excellent stakeholder skills.
The predicted salary is between 45000 - 55000 € per year.
A leading international law firm is looking to hire a CRM Specialist to join its London Marketing & Business Development team on a permanent basis. This is a brilliant opportunity for someone who enjoys the detail of CRM data but also wants a visible, people-facing role working closely with partners, lawyers, secretaries, and BD colleagues. The firm is entering an important phase of its CRM journey, with a new platform being rolled out across the London office following implementation in the US. The successful candidate will play a central role in the London migration, working closely with colleagues overseas while serving as the local point of contact for CRM data, training, user support, and best practices. This is not simply a data-cleansing role. It needs someone who can take ownership, understand how CRM supports business development, and help bring users with them.
You will be expected to support the migration, improve data quality, run training and demos, and work directly with senior stakeholders to show how the system can be used properly and effectively. The role will include:
- Supporting the London office through a major CRM migration project
- Acting as the local CRM subject matter expert
- Working closely with the US CRM team to ensure consistency and best practice
- Managing, cleansing and maintaining CRM data
- Supporting partners and senior stakeholders with CRM usage and relationship intelligence
- Delivering training and demos to partners, fee earners, secretaries and BD colleagues
- Maintaining mailing lists, contact records, company records and client data
- Producing searches, reports and lists to support BD activity
- Supporting marketing mailings, invitations and event-related CRM activity
- Ensuring CRM data is accurate, useful and compliant with data protection requirements
The firm is particularly interested in speaking with candidates who have strong CRM experience in a law firm or a broader professional services environment. You will need to be confident with data, highly accurate, proactive and comfortable working with senior stakeholders. This role would suit someone who is hands-on, organised and able to combine technical CRM knowledge with a calm, helpful and commercial approach. Experience with legal or professional services CRM platforms is essential, and candidates with experience of CRM migration projects will be of particular interest. For someone with the right blend of CRM, data, training and stakeholder skills, this is a genuinely interesting opportunity to take ownership of a key system at a pivotal moment for a high-performing international firm.
CRM Specialist- Global Law Firm in London employer: Montresor Legal
As a leading international law firm, we pride ourselves on fostering a collaborative and dynamic work environment in our London office. Our commitment to employee growth is evident through comprehensive training programmes and the opportunity to engage directly with senior stakeholders, making this role not just about data but about building relationships and driving business development. Join us to be part of an exciting CRM migration journey where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist- Global Law Firm in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Let them know you're on the lookout for CRM roles, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your CRM experience in detail. Share specific examples of how you've improved data quality or supported migration projects. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a friendly email expressing your enthusiasm. A little initiative can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of CRM systems and best practices. Be ready to discuss how you can support training and user adoption. Showing that you can take ownership and lead the charge will make you a top contender for the role!
We think you need these skills to ace CRM Specialist- Global Law Firm in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Specialist role. Highlight your experience with CRM systems, especially in a law firm or professional services setting. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to our London office's migration project. Be personable and show us your enthusiasm for the role.
Showcase Your Data Skills:Since this role involves managing and cleansing CRM data, make sure to highlight any relevant experience you have with data accuracy and compliance. We love candidates who can demonstrate their attention to detail and proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Montresor Legal
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specific CRM platforms used in law firms. Brush up on your knowledge of data management, migration processes, and how CRM supports business development. This will show that you’re not just familiar with the tools but understand their strategic importance.
✨Showcase Your People Skills
Since this role involves working closely with partners and colleagues, be prepared to demonstrate your interpersonal skills. Share examples of how you've successfully trained users or supported stakeholders in the past. Highlight your ability to communicate complex information clearly and effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like a data migration challenge or a training session gone wrong. Think through potential scenarios and prepare your responses. This will help you convey your problem-solving skills and proactive approach.
✨Emphasise Your Attention to Detail
Given the importance of data accuracy in this role, be ready to discuss how you ensure high-quality data management. Provide examples of how you’ve maintained or improved data quality in previous roles, and explain your methods for checking compliance with data protection requirements.
