At a Glance
- Tasks: Lead CRM migration, support data quality, and deliver training to enhance user engagement.
- Company: A prestigious global law firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for hands-on involvement in a pivotal project with career growth potential.
- Why this job: Be at the forefront of a major CRM transformation in a high-performing team.
- Qualifications: Strong CRM experience in law or professional services, with excellent stakeholder management skills.
The predicted salary is between 45000 - 55000 € per year.
A leading international law firm is looking to hire a CRM Specialist to join its London Marketing & Business Development team on a permanent basis. This is a brilliant opportunity for someone who enjoys the detail of CRM data but also wants a visible, people-facing role working closely with partners, lawyers, secretaries, and BD colleagues.
The firm is entering an important phase of its CRM journey, with a new platform being rolled out across the London office following implementation in the US. The successful candidate will play a central role in the London migration, working closely with colleagues overseas while serving as the local point of contact for CRM data, training, user support, and best practices.
This is not simply a data-cleansing role. It needs someone who can take ownership, understand how CRM supports business development, and help bring users with them. You will be expected to support the migration, improve data quality, run training and demos, and work directly with senior stakeholders to show how the system can be used properly and effectively.
The role will include:
- Supporting the London office through a major CRM migration project
- Acting as the local CRM subject matter expert
- Working closely with the US CRM team to ensure consistency and best practice
- Managing, cleansing and maintaining CRM data
- Supporting partners and senior stakeholders with CRM usage and relationship intelligence
- Delivering training and demos to partners, fee earners, secretaries and BD colleagues
- Maintaining mailing lists, contact records, company records and client data
- Producing searches, reports and lists to support BD activity
- Supporting marketing mailings, invitations and event-related CRM activity
- Ensuring CRM data is accurate, useful and compliant with data protection requirements
The firm is particularly interested in speaking with candidates who have strong CRM experience in a law firm or a broader professional services environment. You will need to be confident with data, highly accurate, proactive and comfortable working with senior stakeholders. This role would suit someone who is hands-on, organised and able to combine technical CRM knowledge with a calm, helpful and commercial approach.
Experience with legal or professional services CRM platforms is essential, and candidates with experience of CRM migration projects will be of particular interest. For someone with the right blend of CRM, data, training and stakeholder skills, this is a genuinely interesting opportunity to take ownership of a key system at a pivotal moment for a high-performing international firm.
CRM Specialist- Global Law Firm in City of London employer: Montresor Legal
As a leading international law firm, we pride ourselves on fostering a collaborative and dynamic work environment in our London office. Our commitment to employee growth is evident through comprehensive training programmes and the opportunity to engage directly with senior stakeholders, making this role not just about data management but also about building meaningful relationships. Join us to be part of an exciting CRM migration journey that will enhance your skills while contributing to the firm's success in a supportive and innovative culture.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist- Global Law Firm in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm through LinkedIn or industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the firm's CRM journey. Familiarise yourself with their new platform and think about how your skills can help them during this migration phase. Show us you’re not just a data whiz but also a team player!
✨Tip Number 3
Practice your training and demo skills! Since you'll be delivering sessions to partners and colleagues, it’s crucial to demonstrate your ability to communicate complex information clearly. We want to see you shine in front of an audience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CRM Specialist- Global Law Firm in City of London
Some tips for your application 🫡
Show Your CRM Passion:When writing your application, let us see your enthusiasm for CRM! Share specific examples of how you've used CRM systems in the past, especially in a law firm or professional services setting. This will help us understand your experience and how you can contribute to our CRM journey.
Be Detail-Oriented:Since this role is all about data accuracy and management, make sure your application reflects your attention to detail. Double-check for typos and ensure your CV and cover letter are well-structured. We want to see that you can handle the nitty-gritty of CRM data with precision!
Highlight Your Training Skills:We’re looking for someone who can deliver training and support to various stakeholders. In your application, mention any experience you have in training others or leading demos. This will show us that you’re not just a data whiz but also a people person who can engage and educate.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right team. Plus, it shows you’re keen on joining our firm!
How to prepare for a job interview at Montresor Legal
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specific CRM platform the firm is using. Familiarise yourself with its features, benefits, and how it supports business development. This will not only show your technical knowledge but also your enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves working closely with partners and stakeholders, be prepared to discuss your experience in training and supporting users. Share examples of how you've successfully communicated complex information in a way that’s easy to understand.
✨Demonstrate Ownership and Initiative
The firm is looking for someone who can take charge of the CRM migration. Be ready to talk about times when you’ve taken ownership of a project or process, especially in a similar context. Highlight your proactive approach to problem-solving.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as data cleansing or training sessions. Think of relevant scenarios from your past experience and how you navigated challenges, ensuring you emphasise your calm and helpful approach.
