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- Tasks: Assist clients and ensure a boutique experience at a prestigious 5-star hotel.
- Company: Join a highly regarded professional services company in central London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Experience in Front Desk roles and strong organisational skills required.
- Other info: Work in a vibrant team with flexible shift patterns and a focus on excellence.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen to join a highly regarded professional services company as part of their Front of House team. They are seeking a professional, friendly, and proactive candidate who will be able to aide and assist all clients throughout the entirety of their visit, ensuring a boutique experience for every guest.
Based in central London, the role is office-based, with shift patterns structured from 7am - 4pm, and 10am – 7pm.
Duties of the Front of House Receptionist will include:
- Managing Appointments: Responding to calls promptly, scheduling appointments according to specific needs, and coordinating the use of 15 rooms to maximize resource efficiency.
- Organizing the Workspace: Keeping the work area well-organized and presentable.
- Providing Refreshments: Preparing teas and coffees as needed.
- Room Preparation and Upkeep: Clearing rooms, replenishing minibars, cleaning cups and glasses, and polishing glasses.
- Food and Beverage Orders: Ordering food and beverages from suppliers, ensuring deliveries match orders.
- Morning Room Setup: Restocking minibars, fruit bowls, cups, and saucers to prepare rooms for use.
- Room Inspection and Maintenance Coordination: Inspecting rooms, creating work orders for cleaners and facilities staff, and tracking progress to ensure rooms are guest-ready.
Requirements for the successful Front of House Receptionist:
- The preferred candidate will have the demonstrated ability to work with guests, exceed their expectations, take ownership over essential duties and will also have Front Desk experience.
- Candidates must have good team working abilities, and be able to elevate the team around them.
- Strong organisation skills with the ability to manage multiple tasks at once.
- The successful candidate will be a personable, confident polished individual and demonstrate impeccable organisational and communication skills with an excellent sense of initiative.
- Candidates will have gained experience working a 4+ star hotel, spa or corporate office.
Front of House (5* Hotel) in West End employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House (5* Hotel) in West End
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of a 5-star hotel. First impressions matter, and looking the part can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House (5* Hotel) in West End
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see how you can bring that boutique experience to our guests, so don’t be afraid to show us who you are!
Tailor Your Experience: Make sure to highlight any relevant Front Desk experience you have, especially in a 4+ star hotel or corporate office. We’re looking for candidates who can take ownership of their duties, so give us examples of how you've done this in the past.
Be Organised: Since the role involves managing multiple tasks, it’s crucial to demonstrate your strong organisational skills. Use bullet points or clear sections in your application to make it easy for us to see how you manage your workload effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this journey together!
How to prepare for a job interview at Montpellier Resourcing
✨Know the Company Inside Out
Before your interview, do some research on the hotel and its values. Understand what makes it a 5-star establishment and how they deliver that boutique experience to guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've successfully interacted with clients in the past. Highlight your ability to remain calm under pressure and how you’ve gone above and beyond to exceed guest expectations.
✨Demonstrate Organisational Prowess
Since the role involves managing appointments and coordinating room usage, be ready to discuss your organisational skills. Bring up specific instances where you managed multiple tasks effectively, ensuring everything ran smoothly. This will show that you can handle the demands of the job.
✨Dress to Impress
First impressions matter, especially in a 5-star environment. Dress smartly and professionally for your interview. This not only reflects your understanding of the hotel's standards but also shows respect for the interview process and the people you’ll be working with.