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- Tasks: Protect customers from fraud by analysing and investigating suspicious activities.
- Company: Join a prestigious private bank serving Ultra-High-Net-Worth clients.
- Benefits: Enjoy hybrid working, excellent bonuses, and full private healthcare.
- Why this job: Make a real impact in fraud prevention while working in a dynamic environment.
- Qualifications: 10+ years in fraud detection with expertise in APP fraud regulations required.
- Other info: Be part of special projects tackling emerging fraud risks.
The predicted salary is between 30000 - 70000 £ per year.
Up to £50,000 plus excellent bonus and benefits. Hybrid working available.
Our client, a highly prestigious private bank dealing with Ultra-High-Net-Worth clients, has an exciting new opening for a Fraud and Scams Specialist to join their team on the Fraud Detection side. As a Fraud Specialist, you'll be central to protecting the bank and its customers from financial harm by identifying, analysing, and investigating card and payment fraud. You'll serve as a key point of contact across the bank, representing customer, risk, and colleague perspectives to enhance professionalism and customer experience.
Duties of the Fraud and Scams Specialist include:
- Manage daily fraud alerts, engaging with customers on suspicious card and payment activity, including romance fraud.
- Conduct in-depth account and transaction analysis to detect fraud patterns.
- Provide feedback on fraud strategies and processes to identify and mitigate fraud.
- Proactively identify emerging fraud trends and inform rule adjustments for investigators.
- Assist with resource planning and daily prioritisation of fraud queues.
- Review accounts for fraudulent activity and take appropriate actions.
- Build and maintain strong relationships with other departments for timely and effective fraud response.
- Handle special projects related to emerging fraud risks.
- Ensure immediate blocking of fraudulent accounts and escalate appropriately.
- Utilise analytical skills to monitor transaction data, identify trends, and suggest improvements.
- Maintain clear communication with customers, manage expectations, provide fraud warnings, and determine payment acceptance.
Requirements for the successful Fraud and Scams Specialist include:
- 10+ years of expert-level experience in fraud detection/operations, with a strong track record of identifying scams.
- Proven experience in authorised push payment (APP) fraud regulations, with a proven ability to identify and prevent these transactions before they are processed.
- Possesses excellent knowledge of banking industry developments, including relevant legislation and advancements.
- Comprehensive understanding of fraud activities within regulatory and legal frameworks.
- Excellent industry leading pension scheme.
- High level bonus.
- Hybrid working, allowing you flexibility to balance working from home.
- Full private healthcare.
Retirement Planning Specialist employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Planning Specialist
✨Tip Number 1
Network with professionals in the banking and fraud detection sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in fraud prevention.
✨Tip Number 2
Stay updated on the latest fraud detection technologies and methodologies. Familiarise yourself with tools and software commonly used in the industry, as this knowledge can set you apart during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully identified and mitigated fraud. Having concrete examples ready will demonstrate your expertise and problem-solving skills to potential employers.
✨Tip Number 4
Research the specific bank's approach to fraud prevention and customer service. Tailoring your conversation to align with their values and practices can show your genuine interest in the role and the company.
We think you need these skills to ace Retirement Planning Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in fraud detection and operations. Emphasise your 10+ years of expertise and any specific achievements related to identifying scams and APP fraud regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the banking industry and your analytical skills. Mention how you can contribute to enhancing customer experience and mitigating fraud risks at the bank.
Highlight Relevant Skills: In your application, clearly outline your skills in managing fraud alerts, conducting account analysis, and building relationships with other departments. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial in the role of a Fraud and Scams Specialist.
How to prepare for a job interview at Montpellier Resourcing
✨Know Your Fraud Trends
Make sure to research the latest trends in fraud detection and prevention. Being able to discuss current scams and how they impact the banking sector will show your expertise and commitment to staying informed.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills during the interview. Be ready to discuss specific examples where you've successfully identified fraud patterns or improved fraud detection processes in your previous roles.
✨Understand Regulatory Frameworks
Familiarise yourself with the relevant legislation and regulations surrounding fraud detection, especially regarding authorised push payment (APP) fraud. This knowledge will be crucial in demonstrating your suitability for the role.
✨Build Rapport with Interviewers
Since this role involves collaboration across departments, focus on building rapport with your interviewers. Show that you can communicate effectively and work well with others to enhance customer experience and fraud response.
