Front of House Manager (Corporate Reception)

A fantastic opportunity has arisen for an experienced, organised and passionate Front of House Manager to join a highly prestigious investment management firm in their office in the City of London. In this exciting new role, you will be responsible for delivering high-quality Front of House and Events services for assigned offices, including reception, client hospitality, client visits, colleague queries, events support, and room bookings. You will work closely with the Facilities and support teams (including IT) to ensure exceptional service for all stakeholders.

Candidates must have experience managing a team and previous hospitality experience (Investment / Wealth Management industry experience highly desirable).

Duties of the Front of House Manager to include:

• Manage the client reception area in the assigned office, ensuring it is maintained to a high standard at all times, and identify areas for improvement, liaising with colleagues across the wider Facilities function as necessary.
• Manage client hospitality (including catering and event requests booking processes); ensure the FOH team liaises closely with the catering team/catering providers (as applicable), as well as wider Facilities team and IT colleagues, as required; and ensure that all catering, beverage, and event bookings are fulfilled effectively.
• Manage the Group room booking system and processes, liaising with relevant internal stakeholders as necessary.
• Manage and lead the FOH team in assigned office(s), ensuring they effectively carry out their duties, and providing training and coaching in all aspects of the role.
• Review FOH procedures on an ongoing basis, making suggestions for improvement where appropriate, and ensuring procedures are documented and up to date.
• Contribute to regular Group FOH meetings, progressing any action points and cascading information to the FOH team as appropriate.
• Manage meeting room set up/clean down effectively, liaising with IT for audio and video conferencing requests (and the wider Facilities team for room set up) as and when necessary.
• Develop monthly management information.
• Ensure adherence to the risk management policy and procedures, including expected standards of internal control across the team.
• Lead, motivate, and manage direct reports, support a no-blame culture, and ensure high-quality performance and that suitable resources are utilised to perform assigned activities.

Requirements for the successful Front of House Manager to include:

• Proven ability to manage teams, with strong team leadership and people management skills.
• Experience within the Hospitality sector is essential.
• Wealth management industry exposure (desirable).
• Excellent interpersonal skills, with a demonstrated ability to build and maintain strong stakeholder relationships.
• Highly detail-oriented, with exceptional planning and organizational skills and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Passionate, high-energy, self-starter and team player, with a proven track record of achieving goals and driving continuous improvement.