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- Tasks: Protect customers from fraud by analysing and investigating suspicious activities.
- Company: Join a prestigious private bank serving Ultra-High-Net-Worth clients.
- Benefits: Enjoy hybrid working, excellent bonuses, and full private healthcare.
- Why this job: Make a real impact in fraud prevention while working in a dynamic environment.
- Qualifications: 10+ years in fraud detection with expertise in APP fraud regulations required.
- Other info: Be part of a team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Up to £50,000 plus EXCELLENT bonus and benefits. Hybrid working available.
Our client, a highly prestigious private bank dealing with Ultra-High-Net-Worth clients, has an exciting new opening for a Fraud and Scams Specialist to join their team on the Fraud Detection side. As a Fraud Specialist, you'll be central to protecting the bank and its customers from financial harm by identifying, analysing, and investigating card and payment fraud. You'll serve as a key point of contact across the bank, representing customer, risk, and colleague perspectives to enhance professionalism and customer experience.
Duties of the Fraud and Scams Specialist include:
- Manage daily fraud alerts, engaging with customers on suspicious card and payment activity, including romance fraud.
- Conduct in-depth account and transaction analysis to detect fraud patterns.
- Contribute to operational resilience and business continuity efforts.
- Provide feedback on fraud strategies and processes to identify and mitigate fraud.
- Proactively identify emerging fraud trends and inform rule adjustments for investigators.
- Assist with resource planning and daily prioritisation of fraud queues.
- Review accounts for fraudulent activity and take appropriate actions.
- Build and maintain strong relationships with other departments for timely and effective fraud response.
- Handle special projects related to emerging fraud risks.
- Ensure immediate blocking of fraudulent accounts and escalate appropriately.
- Accurately record and analyse incidents in the Incident Management System.
- Utilise analytical skills to monitor transaction data, identify trends, and suggest improvements.
- Maintain clear communication with customers, manage expectations, provide fraud warnings, and determine payment acceptance.
Requirements for the successful Fraud and Scams Specialist include:
- 10+ years of expert-level experience in fraud detection/operations, with a strong track record of identifying scams.
- Proven experience in authorised push payment (APP) fraud regulations, with a proven ability to identify and prevent these transactions before they are processed.
- Possesses excellent knowledge of banking industry developments, including relevant legislation and advancements.
- Comprehensive understanding of fraud activities within regulatory and legal frameworks.
- Capable of innovative thinking and challenging existing processes to drive improvements.
- Comfortable and adaptable in fast-paced environments.
Benefits include:
- Excellent industry leading pension scheme.
- High level bonus.
- Hybrid working, allowing you flexibility to balance working from home.
- Full private healthcare.
- AND MORE!
Fraud and Scams Specialist (Private Banking) (London Area) employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud and Scams Specialist (Private Banking) (London Area)
✨Tip Number 1
Network with professionals in the banking and fraud detection sectors. Attend industry events or webinars to connect with people who work in similar roles, as they can provide insights and potentially refer you to opportunities at prestigious banks like ours.
✨Tip Number 2
Stay updated on the latest trends and regulations in fraud detection, especially regarding APP fraud. This knowledge will not only enhance your expertise but also demonstrate your commitment to the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully identified and mitigated fraud in your previous roles. Highlighting your analytical skills and innovative thinking will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with our bank's values and customer service approach. Being able to articulate how you align with these values during your conversations will show that you're a great fit for our team.
We think you need these skills to ace Fraud and Scams Specialist (Private Banking) (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in fraud detection and operations. Emphasise your 10+ years of expertise and any specific achievements related to identifying scams and managing fraud alerts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the banking industry and your ability to handle fraud cases. Mention your familiarity with APP fraud regulations and how you can contribute to the bank's operational resilience.
Highlight Analytical Skills: In your application, emphasise your analytical skills and experience in monitoring transaction data. Provide examples of how you've identified trends and suggested improvements in previous roles.
Showcase Communication Skills: Since the role involves clear communication with customers and other departments, highlight your ability to manage expectations and provide effective fraud warnings. Include examples of successful collaborations in your past experiences.
How to prepare for a job interview at Montpellier Resourcing
✨Showcase Your Expertise
With over 10 years of experience in fraud detection, it's crucial to highlight specific examples from your past roles. Discuss particular cases where you successfully identified and mitigated fraud, especially in relation to APP fraud regulations.
✨Understand the Banking Landscape
Demonstrate your knowledge of current banking industry developments and relevant legislation. Be prepared to discuss how these factors influence fraud detection and prevention strategies, showcasing your ability to stay updated with changes.
✨Emphasise Analytical Skills
As a Fraud Specialist, analytical skills are key. Prepare to discuss your experience with transaction data analysis and how you've used this to identify trends and suggest improvements in fraud detection processes.
✨Build Relationships
Highlight your ability to collaborate with various departments. Share examples of how you've built strong relationships to enhance fraud response and customer experience, as this role requires effective communication across the bank.
