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For Companies At a Glance
- Tasks: Support clients with API integrations and troubleshoot payment solutions.
- Company: Fast-growing FinTech company transforming the payments space.
- Benefits: Up to £35,000 salary, private medical care, and flexible hybrid working.
- Why this job: Join a dynamic team and make a real impact in the fintech industry.
- Qualifications: 1 year in technical support, API knowledge, and strong communication skills.
- Other info: Clear career progression opportunities in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
Up to £35,000 plus excellent bonus and benefits
Hybrid working available (after probation)
A fantastic opportunity has arisen to join a fast‑growing FinTech company transforming the payments space! Due to exciting business growth, we’re looking for a proactive Technical Support Officer with strong API knowledge and experience in provisioning and onboarding payment products. This role is critical to ensuring seamless integration and exceptional customer experience across our SaaS payment solutions.
Key Responsibilities
- Provisioning & Onboarding: Own the end‑to‑end setup of customer environments, including merchant IDs, payment products, and mapping requirements.
- API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments.
- Technical Troubleshooting: Diagnose and resolve application issues using log analysis tools (e.g., Splunk) and API forensic data.
- Customer Interaction: Provide clear, professional guidance to technical and non‑technical stakeholders.
- Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms.
- Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues.
- Documentation: Maintain accurate onboarding records and contribute to the internal knowledge base.
Requirements
- Minimum 1 year in technical or application support, ideally in SaaS, fintech, or payments.
- Experience with provisioning systems and onboarding technical/payment products.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and API security best practices (OAuth, SSL/TLS).
- Hands‑on experience with Postman, Splunk, and ticketing systems.
- Understanding of REST/SOAP APIs, JSON/XML, and troubleshooting techniques.
- Strong communication and organisational skills.
- Knowledge of payment systems or card processing is a plus.
What’s on offer for you
- Flexible hybrid working (after probation).
- Private medical care.
- Structured onboarding and training program.
- Clear career progression opportunities into senior technical or management roles.
- Opportunities for growth in a supportive, fast‑growing company.
IT Technical Support Officer (Fintech) in Essex employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Officer (Fintech) in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Technical Support Officer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with API integrations or troubleshooting, make sure to highlight that in conversations. We want to see you confidently discussing your hands-on experience with tools like Postman and Splunk.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of REST/SOAP APIs and payment systems. We suggest practising how you’d explain complex concepts to non-technical folks, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technical Support Officer (Fintech) in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially in SaaS or fintech. We want to see how your skills match the job description, so don’t be shy about showcasing your API knowledge and troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the fintech space, so let your passion show!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for proactive problem solvers, so share specific instances where you’ve successfully resolved challenges, especially with APIs or payment products.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Montpellier Resourcing
✨Know Your APIs
Make sure you brush up on your REST and SOAP API knowledge. Be ready to discuss how you've used tools like Postman for integrations and troubleshooting. This will show that you’re not just familiar with the concepts but have practical experience too.
✨Showcase Your Troubleshooting Skills
Prepare to talk about specific instances where you've diagnosed and resolved technical issues. Use examples involving log analysis tools like Splunk, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Communicate Clearly
Since you'll be interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will highlight your strong communication skills, which are crucial for the role.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management platforms like JIRA. Be prepared to discuss how you’ve logged, tracked, and resolved support cases in the past, as this will show your organisational skills and ability to meet SLA timelines.
